Customer Success Manager

2 weeks ago

Tel Aviv, Tel Aviv, Israel Check Point Software Full time ₪90,000 - ₪120,000 per year

Why Join Us?

Join Veriti, Threat Exposure, a Check Point company, and help redefine Threat Exposure Management.
Founded in 2021, Veriti pioneered the Preemptive Exposure Management (PEM) category - automating risk remediation across complex, multi-vendor environments. With continuous assessments and integrations with 70+ security tools, Veriti empowers teams to assess, verify, and safely remediate exposures without disrupting operations.

Veriti, Threat Exposure
is in search of a dedicated
Customer Success Manager (CSM)
We're looking for an experienced and passionate Customer Success Manager to ensure Veriti's customers achieve maximum value from our solution. You will play a vital role in
Onboarding, driving adoption, and nurturing customer relationships
. You will be the customer's advocate within Veriti and a strategic partner they trust.

Key Responsibilities

  • Lead smooth customer onboarding and ongoing relationship management.
  • Act as the primary customer point of contact, ensuring satisfaction and retention.
  • Proactively guide customers to realize the full value of Veriti's platform.
  • Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
  • Translate customer needs into product insights for R&D and Product teams.
  • Develop customer success assets — playbooks, FAQs, and troubleshooting guides.
  • Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
  • Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
  • Contribute to the support playbook, SLAs, and proactive service improvements.

Qualifications

  • At least 2+ years in a Cybersecurity or Technical Customer-facing role.
  • Hands-on knowledge of firewalls (Check Point, Palo Alto, Fortinet, Cisco, etc.) is a must.
  • CCNA or equivalent certification - strongly preferred.
  • Experience with incident response, troubleshooting, and security analysis.
  • Strong communication skills and ability to build trust quickly with stakeholders.
  • Proven time management and multitasking skills.
  • Self-starter with an ownership mindset.

Nice to Have

  • Experience with SaaS-based security platforms.
  • Exposure to enterprise or MSSP environments.
  • Familiarity with CRM/ CSM tools like HubSpot, Salesforce.

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