Tier 2 Support Engineer

3 days ago

West Jerusalem Jerusalem District, Israel Fluent Trade Technologies Full time ₪60,000 - ₪80,000 per year

Fluent Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at

Position Overview:

As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

Responsibilities:

  • Take ownership of technical issues and provide tier 2 support for major financial clients.
  • Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
  • Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

Desired Skills & Experience:

  • At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3).
  • Knowledge of scripting languages such as Python and Bash.
  • Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
  • Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
  • Understanding of networking principles, including telnet and TCP/IP.
  • Collaborate with cross-functional teams such as R&D, Integration, PM

Advantage:

  • Experience as an Integration production environment is preferred.
  • Experience in quality assurance (QA).
  • Background in finance.
  • Familiarity with Jira and ServiceNow.
  • Excellent verbal and written communication skills in English

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