Microsoft Dynamics 365 CRM Team Lead

Description
Who We Are
At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely.

With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we're reshaping how financial technology is developed and delivered.

THE ROLE
We're looking for a Microsoft Dynamics 365 CRM Administrator to lead the implementation and evolution of our Microsoft ecosystem, ensuring smooth operations, scalability, and top-tier user experience across departments. In this critical role, you'll design and administer our Dynamics 365 CRM and Power Platform systems while supporting high-impact business processes, from partner onboarding to enterprise workflow automation.

You'll work closely with stakeholders across time zones and business lines to translate needs into scalable configurations and sustainable architecture. This role offers a high degree of autonomy and influence within a mission-driven, fast-paced fintech environment

Who You Are

• A solution-oriented professional with strong project ownership skills
• Available to work primarily US hours (NY Time Zone)
• An excellent communicator, fluent in Hebrew and English, across remote and hybrid environments
• Passionate about building scalable systems and streamlining business operations
• A self-starter who thrives on structure, clarity, and cross-functional collaboration
• Committed to data quality, system integrity, and user success

What You'll Actually Be Doing

• Own and manage the entire Microsoft stack at Cross River including Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, Teams, and Outlook
• Administer, configure, and continuously improve D365 CRM and the Power Platform suite
• Lead architecture, governance, and release management for environments, CI/CD, and ALM
• Provide technical support and training to users across the company
• Maintain environment security, compliance (GDPR, GLBA), and disaster recovery policies
• Act as a technical SME and advisor for partner onboarding processes and cross-functional solutions
• Champion data accuracy and oversee documentation, data uploads, and reports
• Manage solution lifecycle including capacity planning, licensing, provisioning, and telemetry
• Evaluate and implement changes via configuration/customization based on evolving business needs

Requirements
What You Bring to the Table

• 10+ years of experience in enterprise software design and administration / architecture
• 5–7 years of direct experience with Microsoft Dynamics 365 CRM, Power Platform, Power Pages, Power Automate, Power Apps, SharePoint, and MS Teams
• Strong project management and stakeholder engagement skills
• Hands-on experience with Visual Studio, Git, C#/.NET, SQL, and the Microsoft developer ecosystem
• Proficiency in administering CRM systems, managing business flows, security roles, and model-driven apps
• Availability to work primarily US hours (NY Time Zone) – capable of working in a largely asynchronous environment
• Experience with modern tooling including TypeScript, Liquid, Azure DevOps YAML pipelines, CI/CD test automation, telemetry, and monitoring
• Familiarity with DevOps, Agile, and SDLC best practices
• Experience in the banking/fintech domain, portal implementations, and data governance – A bonus
• Power BI, Visio, Excel, basic SQL, and relevant Microsoft certifications – A bonus

WHY YOU'LL LOVE WORKING HERE

• Flexible hybrid model: 3 days a week in the office – A must
• ₪1,000 net monthly wellness benefit – from therapy to Pilates to your kid's art class
• Full Keren Hishtalmut, private health & dental insurance
• Donation matching, volunteering days, team outings, and mentorship programs
• A mission-driven culture that values ownership, trust, and meaningful impact

NEXT STEP
Hit apply. You bring your system architecture skills; we'll bring the challenge (and the snacks).