CRM Manager – Dynamics 365 Expert

6 days ago

Center District, Israel zap group Full time ₪120,000 - ₪180,000 per year

Zap Group
is looking for a
CRM Manager
to lead our
core business processes
through the Dynamics 365 platform.

In this role, you will play a key part in shaping the company's day-to-day operations, optimizing cross-company workflows, and ensuring our CRM systems directly support business growth and customer success.

What you'll do:

  • Lead, mentor, and grow a team of CRM professionals.
  • Own and manage Dynamics 365 CRM – from development and upgrades to ongoing optimization.
  • Drive cross-company business processes in Sales, Service, and Customer Experience.
  • Design, automate, and optimize workflows using Power Automate & Power Platform.
  • Collaborate with business stakeholders (Sales, Service, Finance, Operations) to turn organizational needs into practical, scalable solutions.
  • Ensure CRM reliability and efficiency as a foundation of the company's business activity.

What we're looking for:

  • 5+ years of hands-on experience with Dynamics 365 CRM.
  • Proven track record in leading business process–driven projects.
  • Strong business orientation and ability to connect technology with business priorities.
  • Excellent leadership, collaboration, and communication skills.

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