Celery-Head of Customer Success
1 week ago
Celery is a top-tier VC-backed B2B fintech startup on a bold mission to transform the financial industry. Our AI platform optimizes financial processes by connecting to various systems, identifying payroll errors, optimizing revenue, and delivering actionable insights. Celery serves US-based customers, primarily in finance departments. We're looking for a hands-on Head of Customer Success to shape how our customers reduce errors, save time, and improve profitability through Celery. This role offers a front-row seat in shaping Celery's future, with responsibility for building a new department and managing our most valuable asset: our customers. It's a rare opportunity to design processes, set KPIs, define standards for Customer Success, and join the company's leadership team. Reporting directly to the COO & Co-Founders, you will guide how Celery engages customers from their first onboarding call through ongoing value delivery, working closely with clients and internal teams to ensure each one achieves clear, measurable results that drive impact, influence product direction, and elevate the value we provide.
Responsibilities
● Build the CS Department: Establish the foundations of the Customer Success function,
including structure, processes, and future team growth and hiring employees.
● Customer Onboarding: Lead onboarding for new customers, including account setup,
configuration, training, and ensuring effective platform adoption.
● Customer Support: Serve as the main point of contact for users, offering prompt,
accurate, and empathetic service.
● Playbook & Process Building: Design and implement onboarding playbooks, customer
health scoring, and quarterly business review (QBR) processes.
● Customer Journey Optimization: Build scalable processes that support long-term
customer success and satisfaction.
● CS Metrics Management: Track and report on KPIs such as NRR, pilot conversion, and
retention.
● Work Closely with R&D: Act as a bridge between customers and the R&D and Product
team to ensure product issues, feedback, and feature requests are clearly
communicated and addressed.
What We Offer
● The opportunity to build and lead foundational CS practices
● A pivotal role in shaping our customer experience and driving company growth
● Work directly with the founding and leadership team
● Competitive salary and equity package
Why join us?
● The chance to be part of redefining how finance departments operate, bringing
innovation, efficiency, and accuracy to a traditionally manual space
● A fun and respectful company culture, it's enjoyable to come to the office every day
● High level of freedom and independence, if we've decided to bring you on, it's because
we trust you, not to micromanage you
● A unique opportunity to join the company in its early stages, with all the potential benefits
of stock options and shared success
Who this role is not for:
● If you're looking for the order, structure, and stability of a corporate environment. We're
relatively organized for a startup, but things move fast, and priorities can change
overnight.
● If you only want to work on things you're already good at. Even we don't know what our
next challenge will be, so we can't make guarantees.
● If you are looking for a fully remote position. We understand the benefits, but at this early
stage, our developer, CEO, product manager, and marketing lead all sit in one room and
collaborate closely.
-
Head of Customer Success
1 week ago
Tel Aviv, Tel Aviv, Israel Celery Full time $150,000 - $200,000 per yearAbout The PositionCelery is a top-tier VC-backed B2B fintech startup on a bold mission to transform the financial industry. Our AI platform optimizes financial processes by connecting to various systems, identifying payroll errors, optimizing revenue, and delivering actionable insights.Celery serves US-based customers, primarily in finance departments....
-
Celery-Head of Customer Success
1 week ago
Tel Aviv, Tel Aviv, Israel Team8 Full time $90,000 - $120,000 per yearCelery is a top-tier VC-backed B2B fintech startup on a bold mission to transform the financial industry. Our AI platform optimizes financial processes by connecting to various systems, identifying payroll errors, optimizing revenue, and delivering actionable insights. Celery serves US-based customers, primarily in finance departments. We're looking for a...
-
Celery- Head of Sales
9 hours ago
Tel Aviv, Tel Aviv, Israel Team8 Full time $104,000 - $130,878 per yearHead of SalesLocation: Tel Aviv (Full-time, On-site)Reporting to: CEOWork Hours: Includes evening calls to accommodate U.S.-based customers About CeleryCelery is a VC-backed fintech startup on a bold mission: to transform financial operations. Our AI Financial Agents help finance teams catch costly errors before they catch you – optimizing payroll,...
-
Head of Customer Success
5 days ago
Tel Aviv, Tel Aviv, Israel BYC Full time ₪70,000 - ₪120,000 per yearCompany DescriptionBYC provides solutions for a variety of startups and growing companies.One of our Clients is a fintech Company.Role DescriptionAs the Head of Customer Success, you'll be at the heart of building and scaling our customer success operations. Reporting directly to the COO & Co-Founders, you will shape how Celery engages customers, from the...
-
Head of Customer Success
1 week ago
Tel Aviv, Tel Aviv, Israel Discreet Company Full time $120,000 - $200,000 per yearWe're Hiring: Head of Customer Success | B2B SaaS • Customer Retention • Growth • LeadershipA globalB2B SaaS companyin hyper-growth mode is seeking aHead of Customer Success (CS)to take full ownership of thepost-sale journeyand build aworld-class customer success organization.This is a confidentialleadership rolefor someone who is both strategic and...
-
Head of Customer Success
1 week ago
Tel Aviv, Tel Aviv, Israel Medulla Full time ₪90,000 - ₪120,000 per yearלסטארט אפ מצליח בת"א דרוש/ה Head of Customer Success להובלת התחום בחברהנדרש ניסיון של לפחות 5 שנים בתחום Customer Success מחברות B2B SAASאנגלית ברמה גבוהה - חובהיכולת פתרון בעיות, חשיבה מונעת KPIניסיון בכלי CRM ופלטפורמות CS...
-
Director of Customer Success
1 week ago
Tel Aviv, Tel Aviv, Israel Radware Full time $90,000 - $120,000 per yearRadware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we...
-
Head of Customer Success
1 week ago
Tel Aviv, Tel Aviv, Israel Grain Full time $90,000 - $120,000 per yearWho We AreGrain is a pioneering fintech startup based in the heart of Tel Aviv. We offer embedded cross-currency solutions tailored for software platforms and marketplaces. Grain was founded by seasoned entrepreneurs, formerly of financial institutions like Barclays and Deutsche Bank, as well as renowned fintech startups. Backed by leading VCs and global...
-
Head of Customer Success
1 week ago
Tel Aviv, Tel Aviv, Israel Grain Full time $90,000 - $120,000 per yearGrainis a pioneering fintech startup based in the heart of Tel Aviv. We offer embedded cross-currency solutions tailored for software platforms and marketplaces.Grain was founded by seasoned entrepreneurs, formerly of financial institutions like Barclays and Deutsche Bank, as well as renowned fintech startups. Backed by leading VC's and global financial...
-
Full Stack Team Leader
1 week ago
Tel Aviv, Tel Aviv, Israel Celery Full time $150,000 - $200,000 per yearAbout The PositionCelery is a top tier VC-backed B2B fintech startup on a bold mission to transform the financial industry. Our AI platform optimizes financial processes by scraping data from various sources, identifying errors like payroll discrepancies, optimizing revenue, and more.We're not just eliminating manual work; we're helping companies save...
