Head of Customer Success

1 week ago

Tel Aviv, Tel Aviv, Israel Grain Full time $90,000 - $120,000 per year

Who We Are

Grain is a pioneering fintech startup based in the heart of Tel Aviv. We offer embedded cross-currency solutions tailored for software platforms and marketplaces. Grain was founded by seasoned entrepreneurs, formerly of financial institutions like Barclays and Deutsche Bank, as well as renowned fintech startups. Backed by leading VCs and global financial institutions, we're reshaping how modern companies manage currency risk. At Grain, you'll have the opportunity to work on cutting-edge financial infrastructure in a collaborative and mission-driven environment.

What You'll Do

  • Own the end-to-end customer journey - from onboarding to long-term retention
  • Serve as the primary point of contact for key partners and clients
  • Translate client needs into action, working closely with product, engineering, and operations teams
  • Build customer support processes and help define success metrics
  • Handle technical troubleshooting with a clear understanding of APIs and system logic
  • Develop and maintain internal resources such as knowledge bases, guides, and FAQs
  • Drive adoption, engagement, and satisfaction with our platform
  • Prepare the groundwork for building and scaling a support/success team in the future
  • Provide customer feedback to product and influence our roadmap

What We're Looking For

  • 6+ years in Customer Success, Implementation, or Technical Support
  • Proven ability to work hands-on and independently in a startup or fast-paced environment
  • Strong technical background - MUST ability to read API documentation, explain system flows, and solve customer issues
  • Experience with SaaS platforms or B2B tools (must-have)
  • Excellent communication and relationship-building skills
  • Highly adaptable, solution-oriented, and proactive
  • Confidence asking questions and exploring unknowns, especially around complex workflows like settlements, compliance, or transaction flows.
  • Self-driven learner with a passion for understanding financial infrastructure, even if it's new - you enjoy breaking down how things work.
  • Nice to have: background in payments, fintech, or financial operations

Why Join Us?

  • You'll be the first CSM and have a real impact on how we build and scale
  • Work closely with founders, product, and R&D
  • Help shape a high-growth company from the ground up
  • Fast-moving, no-red-tape environment

Ready to build something impactful?

We'd love to hear from you.

Requirements
None

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