Director of Customer Success

Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers — these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.

The ideal candidate will have a proven track record in developing and implementing customer success strategies, fostering strong client relationships, and collaborating cross-functionally to ensure customer success aligns with our business objectives.

Key responsibilities for this role include:

• Leading and managing our global customer success organization across all regions
• Developing and implementing a customer success strategy to maximize retention, satisfaction, and growth
• Defining key KPIs and metrics to measure customer success performance
• Building and leading a high-performing customer success team, while providing mentorship and professional development
• Advocating for customer needs and feedback within the organization

In addition, the Director of Customer Success will be responsible

for establishing and maintaining strong relationships with key customers,

acting as a trusted advisor, and developing strategies to enhance customer engagement, adoption, and value realization. They will also drive initiatives to proactively address customer challenges and improve the overall customer experience.

Retention and expansion efforts are crucial for this role, including implementing customer onboarding and engagement strategies to improve retention rates, identifying upselling and cross-selling opportunities in collaboration with sales and product teams, and monitoring customer health metrics to prevent churn and enhance customer lifetime value.

Cross-functional collaboration is essential, as this role will work closely with sales, product, marketing, and support teams to align customer success efforts with business goals. The Director will also provide valuable customer insights to influence product development and enhancements, ensuring seamless communication and handoffs between pre-sales, onboarding, and support teams.

Qualifications for this position include:

• A Bachelor's or Master's degree in Business or Software Engineering
• Over 10 years of experience in customer success, account management, or a related role, preferably with enterprise customers in the cybersecurity area
• A minimum of 5 years of experience in SaaS technology and large enterprise solutions, with a preference for cybersecurity
• At least 3 years in a leadership position, managing global customer success teams and multimillion ARR size operations
• A strong understanding of customer lifecycle management, retention strategies, and customer engagement metrics
• Experience working with CRM and customer success platforms such as Salesforce, Gainsight, and HubSpot
• Excellent communication, problem-solving, and leadership skills, with the ability to drive data-driven decision-making and process improvements

Why you should join us:
Employees from more than 40 countries have chosen Radware as a place where they can belong.Radware has been recognized by Glassdoor and BDI as one of the World's Best Places to Work, ranking among the top 100 companies across the globe in the IT category.Radware has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions.We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual.If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today's cyber adversaries, then you've found the right fit at Radware.

Primary Location
IL-IL-Tel Aviv

Work Locations
Radware Israel, Tel Aviv

Job
Cloud and Management