Director of Customer Success

2 weeks ago

Tel Aviv, Tel Aviv, Israel Canditech Full time ₪120,000 - ₪180,000 per year

Canditech is a rapidly growing startup in the booming HR-tech industry, with the vision of a world without resumes. In a very short time, we have developed a world-leading SaaS platform, are working with market leaders worldwide, and closed a meaningful fundraising round led by Insight Partners.

We are looking for a highly motivated and experienced
Director of Customer Success
to join our team. This is an exciting opportunity to play a key leadership role in a fast-growing startup, managing a team while remaining very
hands-on
in driving client success and ensuring our customers achieve their hiring goals.

Key Responsibilities:

  • Lead and manage a dedicated team to deliver exceptional customer success
  • Stay hands-on with key accounts, building strong relationships and guiding them to success
  • Own overall relationships with clients, ensuring their retention and satisfaction
  • Drive customer success strategies and best practices across the company
  • Work closely with HR professionals and hiring managers to help them achieve their recruitment objectives
  • Act as a trusted advisor and advocate for our clients within the company

What We'd Like You To Have:

  • Proven track record as a Customer Success Manager in a B2B SaaS company or in a similar client-facing leadership role
  • Proven experience in team management and leadership
  • A hands-on approach with strong problem-solving skills
  • Passion for the HR field and a desire to improve the candidate and recruiter experience
  • Experience in HR Tech – big advantage
  • Strong communication and interpersonal skills
  • Native-level English

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