Help Desk Specialist

About Teads

Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries.

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About the opportunity

Teads is seeking a Help Desk Specialist to join our global Information Technology team, supporting our offices across the IL & APAC and an employee population of around 1,000 employees. Based out of our Netanya office, we are looking for a Help Desk Specialist who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.

Teads is the world's leading content recommendation platform. We work with many of the world's leading online publishers and brands, helping them monetise their offering and drive customers to their content.

We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.

What will you do?

The Help Desk Specialist will mainly support our end-users with all their day-to-day needs. In addition, maintain our office infrastructure, AV, and end-points throughout Teads' locations in IL & APAC. The successful candidate must be a self-starter with the confidence and experience to provide day-to-day operation and user support, handle the IT services in our local and remote locations and execute strategic IT projects while interacting with the different departments and stakeholders.

In your first few weeks you will be introduced to Teads' IT Infrastructure and Tools, learn how to support the end users, maintain the office infrastructure environment and collaborate with other team members across the department.

Technical Skills/Experience:

• You are likely to have 2-3 years of relevant IT experience
• Basic experience managing endpoints\laptops (90% Mac, 10% Windows) - Essential
• Basic networking, switching (VLAN) , routing and DNS/DHCP
• Have a basic LAN/WAN knowledge, security and Telecoms
• Document, track, and monitor users' problems to ensure swift resolution through common user request management systems (Ticketing, Slack, etc.)
• Work with the team to create processes and documentation, and commit to global standardisation to help streamline and accelerate support
• Contribute to the operation of IT services with a strong level of stability and availability (Google Workspace, Zoom, O365, Slack, etc.)
• Familiar with audiovisual systems support (for Business Events, Offsites, Live Streaming, etc.)
• Fluency in English is a must
• Effective communicator and great team player
• You put yourself in your user's shoes and understand their needs

Other Skills/Experience:

• You must have demonstrable experience
• Flexible and can understand and overcome challenges head on
• Great people skills and the ability to work in collaboration with other team members & internal customers

We care about you

• Hybrid working model (3 days per week in the office)
• Parking reimbursement
• Expand your toolbox with our mentorship program and internal learning tools
• Pet friendly office
• Happy hours
• …and of course a fully stocked kitchen

Please submit your CV in English.

#LI-Hybrid

Life at Teads

At Teads, we don't just offer new roles - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.