Payment Operations Analyst

3 days ago

Tel Aviv, Tel Aviv, Israel Appcharge Full time ₪60,000 - ₪120,000 per year

Appcharge is the direct-to-consumer platform for mobile games.

We help game studios sell digital goods directly to their players - skipping the 30% store commissions from Apple and Google. That means more revenue for studios, and a closer connection to the players who love their games.

Appcharge powers web stores and in-app payments for over a third of the world's top-grossing mobile titles. Backed by $89M from leading investors and publishers like Supercell and Playrix, we've grown 14x in the past year and now process over half a billion dollars annually.

We're growing fast, building with intention, and helping the biggest names in gaming take back control of their business.

As a Payment Operations Analyst you will become a domain expert within a rapidly expanding team and a fast-paced environment and play a key role in optimizing and maintaining our payment operations to support global expansion.

You will ensure seamless transaction flows, monitor payment performance, and collaborate with cross-functional teams to enhance our operational efficiency.

Responsibilities

  • Analyze payment transaction flows across multiple payment service providers to ensure optimal performance and resolve any operational issues.
  • Assist in the implementation and integration of new payment methods and providers.
  • Conduct reconciliations and investigate discrepancies in payment data to identify operational issues.
  • Collaborate with teams such as Finance, Customer Support, R&D, and Product to ensure smooth payment processes.
  • Maintain payment workflows, policies, and operational guidelines.
  • Analyze payment data trends and provide actionable insights to enhance system performance and efficiency.
  • Coordinate payment projects for new providers and account setup.
  • Support Account Management, R&D, QA, and Fraud teams with operational matters.
  • Conduct proactive system sanity checks to flag performance issues and trends.

Requirements:

  • 4+ years of experience in a payments role, in payments / fraud prevention / e-commerce / gaming company
  • Data analysis experience
  • Full proficiency in English (both written and verbal)
  • Proficient in SQL queries and Excel.
  • Experience in prioritizing and managing multiple projects simultaneously
  • Experience in the payments industry - Advantage
  • Exceptional attention to detail and problem-solving skills
  • Team player with a proactive, can-do approach; self-motivated with a strong drive for self-learning and growth

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