Onboarding Specialist

14 hours ago

Center District, Israel zap group Full time ₪30,000 - ₪60,000 per year

At
Zap Group
, we make sure every new customer feels at home from the very first moment.

Our structured, simple, and pleasant onboarding process starts with a personal
Welcome Call
and ends with complete confidence and a clear understanding of the services they've chosen.

What you'll be doing:

  • Conduct onboarding calls with new customers: greeting, introduction, and answering initial questions.
  • Set clear expectations regarding services, timelines, and SLAs.
  • Ensure customers fully understand the value of the products they've purchased.
  • Provide internal feedback to the sales or service teams in cases of process gaps or issues.
  • Maintain a positive customer experience from day one to reduce early churn.

What we're looking for:

  • Experience in
    Customer Service
    ,
    Customer Success
    , or
    Onboarding
    .
  • Strong customer-oriented mindset, patience, and the ability to explain things clearly.
  • Ability to work independently, take ownership, and collaborate with multiple teams.
  • Advantage: experience in
    E-commerce
    or
    digital companies
    .

Why Zap?

  • A chance to enter the world of digital marketing with a leading company.
  • Work with diverse and fascinating clients.
  • Use innovative tools and AI technologies that keep you at the forefront of the field.
  • Enjoy a young, dynamic, and growing work environment with career paths and promotion opportunities.


Work location:
Petah Tikva

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