Junior IT Support Technician

Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world's largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time.

We are looking for a motivated
Junior IT Support Technician
to join our growing team in
Haifa
. You will be the
first point of contact
for all IT support requests in the office and will also assist remote employees as needed. This is a hands-on role with a strong focus on
user support, troubleshooting, and ensuring smooth daily operations
.

You will work closely with our IT Manager in Israel and an IT Technician supporting our US team, gaining valuable exposure to international IT operations while developing your technical skills.

A Day In Your Life

• User Support: Provide first-level technical support for employees in the Haifa office and remote staff, including troubleshooting issues with laptops, operating systems (Windows, macOS, Linux is a plus), and applications.
• Remote Assistance: Deliver responsive support to employees using remote support tools such as TeamViewer or similar platforms.
• Onboarding & Offboarding: Assist with employee lifecycle tasks (account setup/closure, equipment preparation, software access).
• Asset Management: Maintain IT inventory (laptops, peripherals, accessories) and ensure employees have the right equipment.
• Office IT Operations: Set up, configure, and maintain workspace, troubleshoot Wi-Fi and network issues, and support A/V systems in meeting rooms.
• Documentation & Procedures: Follow IT checklists and maintain clear, updated documentation of support processes.

Required
What You Bring

• 1–3 years of experience in IT help-desk or technical support.
• Strong troubleshooting skills with Windows and macOS (Linux familiarity is a plus).
• Experience providing remote support.
• Good understanding of networking basics and Wi-Fi troubleshooting.
• High level of customer service and communication skills, friendly, patient, and solution-oriented.
• Proficiency in English (spoken and written).
• Organized, reliable, and able to work independently as well as in a team.

Nice To Have (Advantages)

• Familiarity with Google Workspace or other SaaS/Cloud management tools.
• Experience with identity providers (e.g., JumpCloud).
• Knowledge of conference room A/V systems and Zoom.
• Experience with IT onboarding/offboarding processes.

Why Join Us?

• Be the go-to IT person in Haifa, directly helping colleagues and making an immediate impact.
• Gain hands-on experience across multiple IT areas while focusing on help-desk and user support.
• Collaborate with a global IT team and learn modern cloud tools.
• Enjoy a supportive, friendly environment where IT is a critical enabler of success.

Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.