Technical Operations Specialist

4 days ago


Tel Aviv, Tel Aviv, Israel ONE ZERO BANK Full time

Description

We're looking for a TechOps Specialist to join a skilled and collaborative team that sits at the heart of our production environment.

In this role, you'll monitor, investigate, and manage the bank's most critical systems – ensuring availability, reliability, and performance 24/7/365.This is a
shift-based position
designed to provide continuous support and rapid response across all hours – including nights, weekends, and holidays.

You'll work within a structured
rotating shift schedule
as part of our commitment to maintaining seamless production operations at all times.You'll be part of a sharp, fast-moving team that works hand-in-hand with R&D, QA, Product, and Delivery, and takes ownership of incidents from the first alert to root cause analysis and resolution.

Your Day-to-Day


• Monitor all production systems, services, and infrastructure in real time


• Investigate and manage production incidents, from detection to final resolution


• Collaborate closely with R&D, QA, and operational teams to prioritize and resolve issues


• Expand and improve system observability to drive better reliability


• Identify recurring problems and help implement long-term, sustainable solutions


• Contribute to our knowledge base with technical and business documentation

Requirements


• 1+ years of hands-on experience in monitoring, troubleshooting, and supporting a production environment


• Experience managing incidents under pressure, with multiple stakeholders


• Excellent interpersonal skills and ability to collaborate in a cross-functional environment


• Strong verbal and written communication skills in English


• Independent, curious, and proactive mindset

Advantages


• Experience with Dynatrace or similar monitoring tools


• Familiarity with SQL


• Experience working with Jira



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