Technical Support Representative

4 hours ago


Ramat Gan, Tel Aviv, Israel Unilink Ltd. Full time

Technical Support Representative

We are looking for a
Technical Support Representative
to provide assistance to our users across various systems. This is a phone-based support role, requiring direct interaction with users.

Responsibilities:

  • Provide technical support to internal and external users
  • Handle high call volumes
  • Troubleshoot and resolve user issues over the phone

Requirements:

  • Minimum
    1 year
    of practical experience in
    technical support

    mandatory
  • Strong
    customer service
    skills and interpersonal abilities –
    mandatory
  • Experience in an
    insurance company

    advantageous
  • Excellent verbal and written communication skills
  • High level of personal and team responsibility

Working Hours:

  • Monday to Thursday, 8:00 AM – 4:30 PM
  • Rotating shifts: Morning shift 7:30 AM – 4:00 PM, Evening shift 9:30 AM – 6:00 PM
  • Once every 4-6 weeks, a Friday shift is required, 7:30 AM – 1:00 PM (can be performed remotely)


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