Project Manager

Hi Auto
is the most trustworthy AI order taker for drive-thrus. Built for scale.
Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. It helps brands consistently deliver faster, error-free service with over 93% order completion and 96% accuracy, at scale.

With full control over scripts, upsells, and voice, brands can fine-tune drive-thru operational performance across all locations. At the same time, franchisees get the flexibility to adjust menus, LTOs, and regional offers. And with a built-in labor optimization process, Hi Auto reduces employee stress and turnover, saving hours of labor each day and improving the guest experience.

Growing quickly, Hi Auto has the largest number of voice AI drive-thru restaurant deployments, competing directly with both big tech and restaurant tech players.

We are seeking an experienced
Project Manager
to join our Customer Success department.

What Would You Do?
As a
Project Manager
at Hi Auto, you will be responsible for managing the successful execution of large scale pilot launches and ongoing relationships with our clients worldwide.

You will work closely with internal cross-functional teams, including Sales, Field Engineering, Support, Product, and R&D to ensure that all pilot milestones are achieved on time, in accordance with our contractual obligations, and to the client's satisfaction.

This is an excellent opportunity for a highly motivated, business-oriented, individual looking to continue their career in project management at a global growing startup that's revolutionizing the restaurant industry.

This is a
hybrid
position
requiring
flexibility to work U.S. hours.
Key Responsibilities

• Get things done: Be the internal lead for successful pilot execution. Liaise with all internal stakeholders, technical, sales and operations to get things done, on time and within budget.
• Lead our pilots to success: Serve as the main point of contact and escalation point for external corporate clients, providing regular updates on progress, addressing concerns, setting timelines, and managing realistic expectations and deliverables.
• Be the face of our company: Lead all internal and external meetings. You will represent Hi Auto to our external corporate clients.
• Continuous Improvement: Contribute to process improvement initiatives, sharing insights and suggestions to enhance project management practices within the company. Identify organizational learning opportunities for continuous improvements.
• Manage a remote team: Lead, mentor, and motivate a remote customer success team, fostering a culture of collaboration, accountability, and exceptional customer focus.
• Build relationships: Build lasting professional relationships with customers to create the right trusted environment for a successful joint project execution and business expansion.

Qualifications and Skills

• Native-level English, both written and verbal.
• Previous Experience working for startups with American clients.
• 2+ years experience in Project Management or Customer Success in the SAAS industry.
• At least two years experience working with and/or managing remote teams.
• A 'can-do' attitude with a strong, independent personality. You don't need to be told what to do and how to do it.
• Quick learner: Able to understand and work with our technology and product independently.
• Customer-Centric Mindset: Act as the voice of the customer, identify and raise improvements opportunities focused on customer satisfaction and sustainable growth.
• Flexibility to work US hours: Meetings will align with various US time zones due to the nature of our client base.

Join us to be a part of an amazing team with great vibes, interesting and unique challenges, and an opportunity to influence and build something big.