IT & IS Support Tier 2

2 weeks ago

Petah Tikva Center District, Israel Cellebrite Full time

Company Overview:

Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at

,

and find us on social media @Cellebrite.

Position Overview:

Cellebrite seeks a talented IT & IS Support Team Specialist to provide enterprise-level technical support.

Responsibilities:

  • Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.

  • Services supported:

  • Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.

  • Software and Applications, such as Monday and Teams

  • Office 365,Intune, Active Directory, Okta.

  • Network printers and printers server IP telephony, and conferencing equipment.

  • Deep troubleshooting of hardware and software issues.

  • Research, diagnose, troubleshoot, and identify solutions to end-user issues.
  • Follow standard procedures for escalation of unresolved issues.
  • On/Offboarding of employees and changes throughout their lifecycle.
  • Supporting large company events remotely through Teams and in-person
  • Conference Rooms: Troubleshooting and configuration.

Requirements:

  • Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
  • Service-oriented, self-motivated, and a team player.
  • Willing to support users in standby/shifts globally.
  • Excellent written and verbal communication skills in English and Hebrew.
  • Willingness to learn new IT areas and aspects.
  • Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
  • Windows 10/11 workstations: Deploying and supporting Windows endpoints.
  • MAC OS: Deploying and supporting Windows endpoints.
  • Active Directory: Users, computers, and group management.
  • Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
  • Basic knowledge & troubleshooting of computer hardware.
  • Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.

Advantages:

Knowledge and experience
supporting
:

  • Linux OS.
  • PowerShell.
  • Windows Servers.
  • DNS, DHCP.
  • Jira and Confluence
  • Intune
  • Microsoft Entra
  • Microsoft Azure

  • Helpdesk / Tier 2 IT Support

    6 days ago

    Center District, Israel abra Full time ₪40,000 - ₪80,000 per year

    We are looking for askilled and motivated Tier 2 IT Support Specialistto join our growing cloud operations team.This is not your typical end-user helpdesk role — you will be working directly withIT professionals and administrators, handling escalated technical cases, and supporting complexMicrosoft 365andcloud infrastructureenvironments.Key...

  • IT & IS Support Tier 2

    2 weeks ago

    Petah Tikva, Central District, Israel Cellebrite Full time

    Company Overview: Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital...

  • Tier 2 Support Engineer

    9 hours ago

    Yokne'am North District, Israel K2view Full time ₪60,000 - ₪120,000 per year

    About the RoleWe're looking for a Tier 2 Support Engineer with strong analytical and technical skills to support customer implementations of K2View products.The role involves investigating issues, analyzing logs and configurations, optimizing performance, and assisting with installations and upgrades.It requires deep product knowledge, strong self-learning...

  • Technical Support Engineer Tier 2

    2 weeks ago

    Petah Tikva, Central District, Israel Quicklizard Full time

    About the role:A young and dynamic hi-tech company is seeking a dedicated and knowledgeable Technical Support Engineer to join the team. In this role, you will become proficient in our product's inner workings and act as a technical expert across a wide range of topics. You will serve as a primary point of contact for clients, ensuring their technical issues...

  • Manager 2, IT Service Support

    2 days ago

    Petah Tikva, Central District, Israel The Ohio State University Full time ₪80,000 - ₪120,000 per year

    Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions.Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use...

  • Tier I

    2 weeks ago

    Center District, Israel AT&T Israel R&D Center Full time ₪40,000 - ₪60,000 per year

    We are seeking a skilled Tier I / Tier II IT Specialist to provide in-person technical support to our R&D teams.RequirementsGreat experience in Microsoft environmentGreat experience in Apple Mac environmentstrong problem-solving skillsExcellent customer service orientationPreferred Attributes:Creative and proactive problem solverStrong Team player with...

  • Customer Support Manager, Tier 3

    2 weeks ago

    Modiin-Maccabim-Reut, Center District, Israel Percepto Full time ₪120,000 - ₪240,000 per year

    Percepto is the leading provider of autonomous inspection and monitoring solutions that harness robotics, including our market-leading industrial drone-in-a-box solution. Our team consists of software and hardware engineers, industry experts, and professionals passionate about innovation, pushing the boundaries of what's possible with software, AI, and...

  • NOC and Tier 1 Support Student

    2 weeks ago

    Hod HaSharon, Center District, Israel ThetaRay Full time ₪30,000 - ₪40,000 per year

    About ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth.Our technology empowers customers to expand into new markets and...

  • Application Support Engineer

    6 days ago

    Petah Tikva, Center District, Israel Global-e Full time ₪40,000 - ₪80,000 per year

    We are seeking an Application Support Engineer to join our global team of professionals, ensuring the seamless operation of our systems and delivering exceptional service to our clients at Global-e.This role involves close collaboration with other Global-e engineers and cross-functional teams to resolve production issues promptly and professionally. It also...

  • Technical Support Representative

    2 weeks ago

    Petah Tikva, Center District, Israel UWORK Full time ₪9,000 - ₪10,500 per year

    A leading software company is looking for aTechnical Support Representative (Tier 1)to join our growing team.Salary: 9,000–10,500 ILS (depending on experience and scope)What you'll do:Provide professional Tier 1 support to customersDeliver clear explanations and product trainingTake ownership of customer satisfaction and ensure an excellent user...