Helpdesk / Tier 2 IT Support

5 days ago

Center District, Israel abra Full time ₪40,000 - ₪80,000 per year

We are looking for a
skilled and motivated Tier 2 IT Support Specialist
to join our growing cloud operations team.

This is not your typical end-user helpdesk role — you will be working directly with
IT professionals and administrators
, handling escalated technical cases, and supporting complex
Microsoft 365
and
cloud infrastructure
environments.

Key Responsibilities

  • Provide Tier 2 technical support for Microsoft 365 environments, including
    Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
    .
  • Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams.
  • Assist with configuration, monitoring, and administration of 365 services.
  • Support user identity and access management (Azure AD, permissions, and security policies).
  • Document technical procedures, incidents, and known issues for knowledge sharing.
  • Collaborate with the infrastructure and migration teams on ongoing projects.
  • Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems.

Requirements:

Requirements

  • 2+ years
    of experience in IT support or helpdesk roles (Tier 2 or higher).
  • Solid knowledge of
    Microsoft 365 services
    (Exchange, Teams, SharePoint, Intune).
  • Familiarity with
    Azure AD, user management, and security configurations
    .
  • Strong troubleshooting and analytical skills.
  • Experience with
    Windows Server, Active Directory, and Group Policy
    .
  • Excellent communication and documentation skills (English – professional level).

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