Tier 1 IT Specialist

2 weeks ago

Airport Center District IL AT&T Israel Full time ₪40,000 - ₪60,000 per year

About the Role

We're looking for a highly motivated Tier 1 Computer Technician to join our international IT support team. You'll be the first point of contact for our R&D employees in Israel, handling day-to-day technical issues, resolving common problems, and escalating complex cases as needed.

Responsibilities

  • Respond to IT support requests via ticket, phone, chat, or email
  • Troubleshoot hardware, software, and network issues (Windows, macOS, iOS, Android)
  • Support enterprise apps (Microsoft 365, VPN, collaboration & video tools)
  • Support multimedia conference rooms
  • Install and configure mobiles, laptops, and peripherals
  • Handle account provisioning, password resets, and access requests
  • Document solutions and escalate issues when necessary
  • Maintaining ownership and communication with the user
Requirements

Qualifications

  • At least 2 years of help desk or IT support experience (or equivalent education/training)
  • Solid knowledge of Windows/macOS and mobile platforms
  • Basic networking understanding (TCP/IP, Wi-Fi, VPN)
  • Familiarity with ticketing systems is a plus
  • Strong communication and customer service skills
  • Ability to multitask in a fast-paced, global environment
  • Decent ability to communicate in English (spoken and written)

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