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Technical Support Specialist
2 weeks ago
A leading healthcare organization in the Jerusalem area is looking for a
Technical Support Specialist
to join its IT team.
Job Description:
The role involves providing both
phone-based and in-person technical support
for a wide range of IT issues across a large-scale organization with numerous end users.
Responsibilities:
- Provide Tier 1 technical support to end users via phone and on-site as needed
- Troubleshoot hardware, software, network, and peripheral issues
- Support users in a Windows environment, including PC, printers, and mobile devices
- Work with Active Directory for user and permission management
- Support and troubleshoot Microsoft 365 (Outlook, Teams, etc.)
- Escalate complex issues as required
- Work in shifts, including 24/7 rotation
Requirements:
- Relevant education/certification in IT or technical support
- At least
1 year of experience
in IT support - Hands-on experience with Active Directory and Microsoft 365
- Excellent communication and interpersonal skills
- High service orientation, patience, and professionalism