Technical Solution Specialist

About us

At bolt, we're on a mission to revolutionize the insurance landscape by seamlessly connecting people with the protection they need, precisely when they need it. As the world's most internationally scaled insurtech, we operate across more than 35 markets on four continents, collaborating with over 100+ leading insurers and a diverse array of business partners.

By embedding insurance solutions into everyday experiences, we're making protection more accessible and intuitive for millions worldwide. Join us in shaping the future of insurance, where technology, innovation, and expertise converge to close the protection gap and enable proactive risk assessment and mitigation.

In this position you will…

Lead the technical onboarding and configuration of new customers, manage service requests and platform changes for existing accounts, and drive expert-level support across all Bolt modules. You will collaborate with internal teams and clients to deliver hands-on solutions that ensure platform excellence and customer satisfaction.

You will be responsible for…

• Acting as the subject matter expert of the Professional Services team, on all Bolt modules, with deep understanding of their configuration, capabilities, and limitations.
• Lead the hands-on technical onboarding of new customers, including platform setup, configuration, and validation of service readiness.
• Executing and managing service requests and platform changes of existing customers, ensuring timely delivery.
• Supporting solution design reviews, including documentation, stakeholder alignment, and technical feasibility assessments.
• Troubleshooting and resolving technical issues across customer environments, escalating when necessary and own post release monitoring of new content.
• Participating in internal and external meetings as a technical voice, providing insights, guidance, and recommendations.
• Deliver customer training and workshops for effective product usage and best practices.
• Collaborating with Product and development teams to communicate customer feedback and requirements.
• Continuously improving delivery processes and contributing to the evolution of Bolt's technical service offerings.

For you to be successful…

At Bolt, we believe in fostering a supportive and dynamic environment where you can grow and thrive. To succeed in this role, you should embrace these key values:

• Curious & Eager to Learn
  – As a new Technical Solution Specialist, a willingness to learn is your greatest asset. You seek out new knowledge, ask questions, and welcome feedback to continuously improve your skills.

• Collaborative & Team-Oriented
  – You enjoy working with others, sharing ideas, and contributing to a positive team environment. You're open to guidance from experienced colleagues and eager to support team goals.

• Adaptable & Resilient
  – You approach challenges with a flexible mindset, adjusting to new tools, technologies, and ways of working. You see obstacles as opportunities to grow rather than setbacks.

• Effective Communicator
  – You express your ideas clearly, listen actively, and are comfortable asking for help when needed. You contribute to an open exchange of knowledge that helps the whole team succeed.

You will require the following qualifications and skills

• Bachelor's degree in industrial engineering, Information Systems, Computer Science, or a related technical field.
• 2–3 years of experience in a technical, customer-facing role such as Technical Support or Implementation Specialist.
• Proven experience in writing and optimizing SQL scripts to support diverse data processing, transformation, and analysis tasks.
• Familiarity with C# (basic level required).
• Strong analytical and problem-solving skills with a proactive, can-do attitude.
• Excellent communication skills in English (written and verbal).
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone's different, we're also flexible in the ways we work, so each person can bring their best efforts every day.