Virtualization Technical Support Engineer

1 week ago

Petah Tikva Center District, Israel TeraSky Full time ₪90,000 - ₪120,000 per year

TeraSky is a leading technology company specializing in VMware, Kubernetes (k8s), Data, and cloud technologies. Our mission is to deliver innovative solutions and exceptional services to our clients, empowering them to succeed in the digital era.

As a Virtualization Technical Support Engineer, you will be providing support to commercial customers, in diagnosing, isolating, reproducing and fixing technical issues in a timely manner.

To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills.

Responsibilities:

  • Support Service and Resolution: Provide L1 support to Support Commercial tier customers according to VMware's best practices.
  • Issue Resolution and Troubleshooting: Resolve complex challenges across VMware VCF products mainly vSphere, vSAN, vCenter and additional products as NSX-T, Operations, Operations for logs etc'.
  • Resolve customer issues with installations, configurations, upgrades, and troubleshooting within VMware products, by isolating, verifying, and reproducing issues to deliver precise solutions and robust workarounds.
  • Keep up to date with virtualization solutions using documentation and lab tests and maintain required certifications.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Case Management and Documentation: Document every step and solution with clarity, ensuring streamlined support and smooth transitions to L2 and L3 if needed.
  • Customer Interaction and Support Coverage: Be the trusted expert for clients, providing direct support and 24x7 coverage for Severity 1 cases across critical platforms, ensuring customers have the confidence of round-the-clock support.

Qualifications

  • Experience:1+ years of hands-on experience in various IT roles.
  • Experience in key VMware products' core architecture, components such as vSphere, vCenter, vSAN.
  • Experience in VCF, NSX-T, Aria Operations, Aria Operations for Logs – Advantage.
  • Hands-On Issue Resolution: Dive deep into technical troubleshooting, isolating problems, gathering log data, identifying patterns, and deploying solutions that drive fast, reliable results
  • Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.
  • Customer-centric mindset, delivering high-quality solutions that meet or exceed customer expectations.
  • Prior Experience: Previous roles in customer support or consulting environments, especially in a partner support model with escalation paths, are a plus.
  • Soft Skills: Excellent interpersonal and communication skills, with a customer-centric mindset and the ability to explain complex technical concepts to diverse audiences.

Basic understanding of some of the following technologies:

  • Networking
  • Storage
  • Linux
  • TCP/IP
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
  • Logical approach to problem solving.
  • Multiplatform Operating Systems Knowledge (Windows, Linux, UNIX) would be an added advantage

Advantage:

Experience with VMware Cloud Foundation

  • VCP-DCV, VCP-NV, VCP-CMA, vSAN Specialist, VCF specialist, CCNA, RHCA/E

  • Virtualization Technical Support Engineer

    1 week ago

    Petah Tikva, Central District, Israel TeraSky Full time ₪40,000 - ₪80,000 per year

    As a Virtualization Technical Support Engineer, you will be providing support to commercial customers, in diagnosing, isolating, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner and possess strong customer service and technical problem-solving skills....

  • Technical Support Engineer

    2 days ago

    Petah Tikva, Center District, Israel Septier Communication Full time $104,000 - $130,878 per year

    Septier Communication Ltd. is a recognized leader in the dynamic world of cellular monitoring, analysis and interception systems solutions.Founded in 1999, Septier conceptualizes, builds, and delivers a wide range of tailor-made products to clients worldwide including law enforcement, homeland security, and counterterrorism agencies, search and rescue...

  • Junior Technical Support Engineer

    1 week ago

    Petah Tikva, Center District, Israel OPSWAT Full time $80,000 - $120,000 per year

    OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has...

  • Technical Support Specialist

    2 days ago

    Petah Tikva, Center District, Israel mećkano Full time ₪104,000 - ₪130,878 per year

    About the jobMeckano provides advanced end-to-end technological solutions for HR management and organizational efficiency. We are currently seeking a talentedTechnical Support Specialistto join our team.Responsibilities:Provide ongoing technical support to company employees: installations, configurations, and troubleshooting of end-user devices (computers,...

  • Technical Support Engineer

    1 week ago

    Petah Tikva, Central District, Israel Munters Full time ₪40,000 - ₪80,000 per year

    Join our global team and be the go-to expert for customers using our advanced programmable controllers You'll solve complex technical challenges, provide hands-on and remote support, and collaborate with a dynamic international team. This role includes exciting opportunities for global travel.What You Bring:5+ years in customer support with hands-on...

  • Technical Support Representative

    1 week ago

    Petah Tikva, Center District, Israel UWORK Full time ₪9,000 - ₪10,500 per year

    A leading software company is looking for aTechnical Support Representative (Tier 1)to join our growing team.Salary: 9,000–10,500 ILS (depending on experience and scope)What you'll do:Provide professional Tier 1 support to customersDeliver clear explanations and product trainingTake ownership of customer satisfaction and ensure an excellent user...

  • Technical Support Engineer

    1 week ago

    Hod HaSharon, Center District, Israel Driivz Full time ₪60,000 - ₪80,000 per year

    Driivz, a Vontier company, powers the e-mobility revolution with a market-leading, end-to-end EV charging and energy management platform for global charge point operators and electric mobility service providers.We offer a scalable, integrated solution that enables our clients to efficiently manage their networks and provide EV drivers with an exceptional...

  • Technical Support Engineer

    3 days ago

    Raanana, Center District, Israel NextVision Stabilized Systems Ltd. Full time ₪104,000 - ₪130,878 per year

    We are seeking a highly motivated and results-oriented Technical Support Specialist to join our team. The main role of Technical Support Specialist is to provide advanced product fit, troubleshooting and diagnostics for NextVision customers. This role requires strong analytical and troubleshooting skills.We are looking for a team player with exceptional...

  • Customer Support Engineer

    1 week ago

    Petah Tikva, Center District, Israel CyberArk Full time $90,000 - $120,000 per year

    Company DescriptionAbout CyberArk:CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle....

  • Data Protection Sales Engineer

    1 week ago

    Petah Tikva, Center District, Israel TeraSky Full time ₪90,000 - ₪120,000 per year

    TeraSky is looking for highly skilled and experienced Data Protection Sales Engineer to join our team.In this role, you will manage the technical sales process throughout our sales cycles and across TeraSky's offering, at local and global customers.This job includes conducting consulting engagements with customers to deliver Data Protection solutions –...