Director, Head of Operations

About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role Summary
We are looking for an experienced leader to join our Checkout business line as
Director, Head of Operations & Risk
This role will lead Operations and oversee Risk functions, ensuring seamless merchant onboarding, E2E merchant operation lifecycle responsibility, robust risk controls, and scalable processes that support our rapid growth while exceeding Operations & Risk KPIs.

You will roll up your sleeves and work closely with your teams, driving operational excellence, implementing risk frameworks and processes, and enabling a best-in-class merchant experience. The role requires close collaboration with commercial teams, strong business orientation, and a sharp understanding of market needs to ensure our solutions remain competitive and customer-focused.

Singapore or Israel

Hybrid

Full-time

What You'll Do

• Lead & Inspire: Manage and develop global teams of operations and risk specialists, fostering a culture of accountability, customer centricity, and continuous improvement.
• E2E Merchant Operation Lifecycle Responsibility: Oversee merchant onboarding, Customer and GTM support, Financial operation, Chargebacks & pre dispute representment, and payment optimization.
• Operational Excellence: Build & Optimize  operational workflows, and first-line merchant support processes. Identify gaps, streamline processes, and implement scalable solutions including use of AI & advanced tech tools.
• Risk Leadership: Oversee the execution of risk policies across underwriting, fraud prevention, and credit risk management for merchants and buyers in the PSP space .
• Be Hands-On: Dive into operational and risk processes to ensure critical issues are resolved quickly and effectively.
• Data-Driven Decisions: Leverage data and analytics to monitor performance, identify trends, and drive informed decision-making across risk and operations.
• Cross-Functional Collaboration: Partner with Product, Commercial teams and Compliance to align on business objectives, mitigate risks, and deliver exceptional merchant experiences
• Scale for Growth: Build frameworks and processes that enable rapid scaling while maintaining compliance, risk appetite and cost optimization
• Budget & Vendor Management: Own team budgets and manage relationships with vendors to ensure cost efficiency and service quality.

Who You Are

• Experience: 10+ years in operations and/or risk management (underwriting, fraud, and credit risk) within the payments industry, preferably at a global PSP.
• Leadership: Proven track record managing global teams (5+ FTE) across multiple geographies.
• Expertise: Deep understanding of payment flows, merchant acquiring, and risk frameworks.
• Tech-Savvy: Comfortable with data analytics, automation tools, and technology-driven solutions.
• Strategic & Hands-On: Ability to think big while executing operational details with precision.
• Communication: Strong stakeholder management and ability to influence at all levels.

The Payoneer Ways of Working
Act as our customer's partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build Each Other Up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.