Junior Customer Success Manager

MazeBolt was named #11 of DUNS 100 top companies to work at in Israel. We have built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup of skillful team players, working closely with a continuously growing worldwide customer base. MazeBolt empowers organizations to shift from reactive DDoS firefighting to proactive resilience, ensuring business continuity, customer trust, and measurable risk reduction. RADAR™ by MazeBolt is the patented DDoS Vulnerability Management solution and independent validation layer that continuously tests every layer of deployed DDoS defenses without affecting live services, giving certainty that gaps, including those exposed by AI-driven threats, are remediated before attackers exploit them.

Job Description
As a Junior Customer Success Manager, you make sure our customers turn test results into real, provable protection. Enterprise security leaders come to MazeBolt because they cannot afford downtime and need evidence, not assumption, that their DDoS defenses This is a hands-on, customer-facing position. You work directly with customer security and network teams, guide them from onboarding through remediation, and help their CISOs and CTOs show measurable progress to boards, auditors and regulators. Internally, you sit at the center of Customer Success, working alongside Tech Ops, Pre-Sales, Sales and Product. You join a focused team early, learn cybersecurity and enterprise account management from the ground up, and own real accounts within your first 90 days. With direct coaching from Yasemin and a clear development path, the role is built to grow into a full What You’ll Do
• Own a portfolio of customer accounts day-to-day, as their primary point of contact.
• Drive remediation of RADAR findings. Turn test results into clear, prioritised action plans and follow up with customer security and network teams until gaps are closed.
• Run onboarding and adoption. Help new customers get set up, scheduled, and testing quickly so they reach first proven value fast.
• Translate technical results into business language. Prepare reports and quarterly business reviews that show security leaders how their DDoS resilience has improved and what risk remains.
• Track account health. Keep CRM and project boards current, flag risks to renewal early, and spot expansion opportunities for Sales.
• Coordinate across teams. Work with Tech Ops on testing schedules and escalations, and with Product to pass on customer feedback and feature requests. Requirements
• 1-3 years in a customer-facing role at a B2B technology company: customer success, account management, technical support, implementation or similar.
• Ability to explain technical findings clearly to both engineers and executives.
• Strong organization and follow-through across several accounts at once.
• Excellent written and spoken English.
• Comfort with CRM and work-management tools such as HubSpot and monday.com. Nice to have:
• Experience working with enterprise security, network or SOC teams.
• A networking or security certification (for example CCNA, CompTIA Network+ or Security+).
• Experience with business reviews, renewals or customer health scoring.
• Additional languages useful for our international customer base.
• Customer-facing or professional services experience.
• Bachelor's degree in a technical or business field, or equivalent experience.