Clinical & Technical Support Specialist

4 days ago
Raanana, Center District, Israel Dormotech Full-time
Company Description: Dormotech Medical Ltd. is a fast-growing digital health company developing innovative solutions for sleep diagnostics. Our flagship technology, DormoVision X™, is a next-generation home PSG system designed to provide high-quality multi-channel sleep recordings in a simple, patient-friendly setup. Dormotech works with sleep centers, clinics, and research institutions worldwide. We are looking for a motivated and technically oriented team member who enjoys working with customers, solving problems, and learning new technologies. Role Description: We are looking for a Junior Clinical & Technical Support Specialist to join our team. This is a customer-facing role focused on technical support, troubleshooting, customer training, onboarding, and ongoing assistance. You will work directly with international customers and collaborate with internal Product, R&D, Clinical, and Operations teams.

Key Responsibilities
• Provide technical support to international customers using Dormotech devices and software.
• Serve as a day-to-day point of contact for customer questions, technical issues, and system-related support.
• Troubleshoot device, application, connectivity, setup, and recording issues remotely.
• Guide customers through device installation, configuration, and proper system use.
• Provide online and on-site training to sleep technicians, clinicians, and other medical staff.
• Assist customers with basic review of recording quality and help identify possible setup or signal-related issues.
• Document, track, and follow up on customer support cases until resolution.
• Escalate software, hardware, or product issues to the relevant internal teams and coordinate follow-up.
• Work closely with R&D, product, operations, and clinical teams to investigate customer-reported issues.
• Collect customer feedback and communicate recurring issues or improvement opportunities internally.
• Help create and update user guides, troubleshooting materials, FAQs, and training documentation.
• Support customer onboarding and implementation of Dormotech systems at new sites.
• Maintain a high level of customer responsiveness and provide occasional support outside standard

working hours
when required.

Qualifications:
• Bachelor’s degree in a technical, scientific, biomedical, or clinical field, or relevant experience.
• Strong technical orientation and problem-solving skills.
• Excellent communication and customer service skills.
• Excellent written and spoken English.
• Ability to learn new systems quickly and work independently.
• Organized, responsible, and comfortable managing multiple support cases. Advantages:
• Experience in technical support, help desk, or customer success.
• Experience with medical devices or healthcare technology.
• Familiarity with sleep medicine, PSG, HST, or physiological signals.
• Experience with Jira or similar ticketing systems.

What We Offer
• Hands-on experience in medical technology and digital health.
• Direct work with international customers.
• Close collaboration with Product, R&D, and Clinical teams.
• A dynamic environment with opportunities to learn and grow.

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