Junior IT Help Desk

Junior IT Help Desk Technician | Technical Support Already have some IT support experience or a technical background from military service? Ready to take your next step in IT? A leading organization in Central Israel is looking for a Junior IT Help Desk Technician to join its technical support team and provide first-line assistance to employees in an enterprise IT environment. This opportunity is ideal for early-career IT professionals with initial telephone-based technical support experience or relevant technical experience gained during military service. You'll troubleshoot everyday IT issues, support users, manage service tickets, and collaborate with experienced IT and Infrastructure teams.

What You'll Do
• Provide first-line telephone-based technical support to organizational users.
• Diagnose and resolve common computer and IT issues.
• Troubleshoot user-related issues, endpoint devices, and operating systems.
• Open, document, and update support tickets.
• Follow troubleshooting procedures and escalate complex issues when necessary.
• Collaborate with IT and Infrastructure teams.
• Monitor open support requests and keep users informed of their status. Mandatory Requirements
• At least 6 months of telephone-based technical support experience OR relevant technical experience gained during military service.
• Completion of a relevant technical course, such as MCSA, MCSE, CCNA, or similar training.
• Strong technical aptitude and troubleshooting orientation.
• Good communication skills and strong service orientation.
• Responsibility, reliability, and ability to work independently.
• Ability to learn quickly and work effectively in a team.
• Availability to work in Central Israel.
• Willingness to work rotating shifts and occasional Fridays.

Working Hours
& Availability
• Full-time position, Sunday–Thursday.
• 9-hour rotating shifts within the 07:00–19:00 operating window.
• Example shifts: 07:00–16:00, 08:00–17:00, or 10:00–19:00.
• Friday shift approximately once every 4–6 weeks, from 08:00 to 13:00. Position Details
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Location:
Central Israel
• Employment Type: Full-time
• Career Level: Junior / Early Career
• Professional Focus: IT Help Desk, Telephone Support, Troubleshooting, and User Support If you've already gained your first practical IT experience and want to develop your technical skills in an enterprise environment, we'd love to hear from you