Senior Walk-Through Specialist

2 months ago


Chicago, Illinois, Israel Opaa Clean Co Full time

Job Title: Senior Walk-Through Specialist & Account Manager

Location: Chicagoland Area + Suburbs

Company: Opaa Cleaning LLC

Job Type: Commission-Based + Pay Per Visit + Monthly Residual Commissions

  • The Senior Walk-Through Specialist & Account Manager at Opaa Cleaning is an advanced role for high-performing Walk-Through Specialists who have closed 60+ commercial accounts and demonstrated excellence in sales and customer relationship management.
  • This position focuses on managing and nurturing commercial accounts, ensuring customer retention, and identifying opportunities to upsell services.
  • Account Management: Manage each new account after closing 60+ commercial accounts. Conduct monthly follow-ups via text, email, scheduled video calls (Zoom or Google Meets), or in-person visits.
  • Customer Retention: Maintain and nurture relationships with commercial clients to prioritize customer retention. Address any concerns or issues promptly to ensure client satisfaction.
  • Quality Control: Reinforce quality control systems and procedures with the cleaning crew. Ensure that service standards are met and exceeded.
  • Upselling: Identify opportunities to provide additional value to clients by offering more services that are typically outside the scope of work. Aim to upsell to clients quarterly and annually.
  • Relationship Building: Establish stronger relationships with commercial cleaning accounts, acting as a trusted advisor and point of contact for clients.
  • Experience: Proven track record of closing 60+ commercial accounts as a Walk-Through Specialist. Demonstrated competence and success within the company.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Strong relationship-building and account management capabilities.
  • Proficiency in CRM software and Microsoft Office Suite.
  • High level of motivation and drive to succeed.
  • Other:
  • Valid driver's license and reliable transportation.
  • Willingness to travel within assigned territory.
  • If you are a high-performing sales professional with a passion for managing and nurturing client relationships, we want to hear from you Please submit your resume and a cover letter outlining your relevant experience and achievements to with the subject line "Senior Walk-Through Specialist & Account Manager Application."
  • Become a part of our dynamic team and contribute to our mission of delivering outstanding cleaning services to our clients. We look forward to welcoming a talented Senior Walk-Through Specialist & Account Manager who shares our commitment to excellence.
  • Opaa Cleaning is an Equal Opportunity Employer. We encourage applications from candidates of all backgrounds and experiences.
  • Starting Residual Monthly Commission: 2% on the total value of managed accounts.
  • Incremental Increase: For every 10 additional commercial accounts closed, the residual monthly commission will increase by 2%.
  • The maximum residual commission is 10%, reached after managing 50 commercial accounts.

Job Types: Full-time, Part-time, Contract

Benefits:

  • Flexible schedule
  • Paid training

Schedule:

  • Monday to Friday
  • On call
  • Weekends as needed

Supplemental Pay:

  • Bonus opportunities
  • Commission pay

People with a criminal record are encouraged to apply

Work Location: On the road



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