Senior Enterprise Solutions Specialist

3 days ago

Tel AvivYafo, Israel beBeeBusinessSupport Full time ₪80,000 - ₪120,000

The role of Experienced Business Support Representative is pivotal within the organization, serving as the primary point of contact for internal Client Facing teams.

They are responsible for resolving or escalating internal business systems and process tickets, while also being a point of contact in the site, assisting and coaching team members.

The Experienced Business Support Representative will work cross-functionally with Business Operations, Billing, Finance, and R&D to coordinate and drive the resolution of technical and procedural issues. In addition, they will be continuously improving processes to minimize repeating issues.

About The Role
  • Act as the main point of contact to client facing teams, resolve/escalate tickets.
  • Initiate and lead projects/initiatives driving process improvements.
  • Resolve/elevate all internal system-related issues, such as Salesforce.
  • Create processes/policies where applicable.
  • Document and maintain all processes into the team's knowledge base.
  • Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
Requirements
  • 3+ years of experience in technical support or a related field.
  • Strong understanding of business support systems and processes (e.g. Salesforce).
  • Proven experience in project management and process improvement.

Key Skills:

  • Strong problem-solving and analytical abilities.
  • Proficiency in relevant technologies and tools (e.g., CRM systems, ticketing systems).
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications:

  • Experience in SaaS environments.
  • Salesforce administration.

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