Experience Champion

2 days ago

Tel AvivYafo, Israel beBeeCustomer Full time
Job Title:

Customer Experience Specialist

Overview

This is an exciting opportunity to join a dynamic team as a Customer Experience Specialist. In this role, you will be the frontline of our customer experience, engaging with content creators from around the world and helping them get the most out of our platform.

You will work across departments, master our product inside and out, and use your own creative instincts to solve problems, advise customers, and impact the product directly.

We are looking for a rare blend of technical savvy, creativity, and exceptional communication skills to join our team.

What We Offer

  • A fast-growing company at the intersection of creativity and technology
  • A mission-driven team that values clarity, autonomy, and innovation
  • The opportunity to have a real impact on the product and user experience
  • Collaboration with a wide range of creative departments
  • A flexible work environment and strong global support team
Responsibilities

As a Customer Experience Specialist, your primary responsibility will be to engage with customers via chat, email, and screen share to resolve issues and guide their success.

You will also connect customer goals and challenges to platform features and workflows, collaborate cross-functionally with Product, QA, and Engineering teams to escalate bugs and verify fixes, and create internal and external documentation for our knowledge base.

In addition, you will advise users on features, updates, and best practices, investigate complex issues with creativity and persistence, and provide feedback to help shape the best possible version of our product.

Requirements
  • English at a mother-tongue level - written and verbal
  • 2+ years of experience in customer-facing roles (SAAS)
  • A descriptive and expressive writer who can communicate complex ideas clearly and with empathy
  • Computer savvy - you pick up tools and systems quickly
  • Experience with Adobe Premiere, DaVinci Resolve, and/or Final Cut is a big plus
  • Knowledge of or passion for the video, creative, or AI industries is a strong advantage
  • Familiarity with support platforms like Zendesk, Intercom, Salesforce etc., is helpful

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