IT Infrastructure Support Professional

Overview

We are looking for a skilled IT Specialist to join our team. The successful candidate will have experience in providing technical support and troubleshooting for various operating systems, as well as managing user accounts, permissions, and security policies.
Key Responsibilities

• Provide expert-level technical support and troubleshooting for Linux, macOS, and Windows operating systems across all user levels.
• Manage user accounts, permissions, and security policies - Active Directory and OKTA.
• Perform system updates, patching, and routine maintenance across all platforms via GPO and Patch management tools.
• Utilize scripting (e.g., PowerShell, Bash) to automate recurring tasks and streamline processes.
• Manage hardware, setup, repairs, and component replacements.

Requirements

• 3+ years of experience as an IT Specialist, providing both face-to-face and remote support.
• Proficiency in troubleshooting and maintaining Linux, macOS, and Windows operating systems.
• Experience with Windows Server administration, including Active Directory and Group Policy.
• Ability to handle hardware management, including PC setups, installations, and repairs.
• Implement and manage virtualization technologies for Windows and Linux OS environments to support infrastructure needs.
• Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP, with the ability to troubleshoot common connectivity issues.
• Customer-focused approach, with a commitment to delivering high-quality service.
• Willingness to be available on weekends and holidays as needed.
• Familiarity with command-line tools, including Linux shell commands (Bash)/Ubuntu code, macOS Terminal, Windows PowerShell and HTML.
• Fluent English.

Benefits

As an IT Specialist at our company, you will enjoy a dynamic work environment, opportunities for growth and development, and a competitive salary package.

---