Support Specialist Advocate

1 day ago

Tel AvivYafo, Israel beBeeTechnical Full time €800,000 - €1,200,000
Technical Support Role

We are seeking a skilled Technical Support Specialist to join our team. As the bridge between frontline teams and engineering, you will be responsible for ensuring customer satisfaction through efficient issue resolution.

In this role, you will tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.

  • Efficiently work through tickets and escalations via Jira and Slack.
  • Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
  • Provide clear, concise, and actionable updates to internal teams about technical problems.
  • Work closely with product, engineering and other global teams to resolve escalations.
  • Specialize in different business areas like Payroll and become a subject matter expert.
  • Help refine processes to enhance operational efficiency and reduce repetitive escalations.
  • Create and maintain knowledge base articles to empower frontline teams.
  • Continually learn the Deel platform, keeping up to date with product features and changes.
  • Achieve and exceed multiple performance-related targets.
About You
  • You have 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.
  • You have 1+ year of experience in Customer Support roles.
  • You are fluent in both written and verbal English.
  • You are based in EMEA to align with team needs.
  • You have strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
  • You have experience using SQL, RESTful APIs and debugging tools (e.g. Postman, Chrome DevTools).
  • You have basic scripting knowledge (e.g. Python) and ability to read and understand code.
  • You have proficiency in analyzing application logs using monitoring tools (e.g. Datadog, Splunk, New Relic).
  • You have familiarity with ticketing systems (e.g. Zendesk, Jira) for issue tracking.
  • You can explain technical concepts in simple terms to non-technical stakeholders.
  • You use initiative in identifying trends and/or process improvements.
  • You have previously embraced remote work, capable of working independently and self-motivated.
Total Rewards

We offer fair and competitive pay that meets employees where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

  • Stock grant opportunities dependent on role, employment status and location.
  • Additional perks and benefits based on employment status and country.
  • The flexibility of remote work, including optional WeWork access.

  • IT Support Specialist

    2 weeks ago

    Tel Aviv-Yafo, Israel beBeesupport Full time

    Job Title: IT Support SpecialistWe are seeking a motivated and customer-focused IT Support Specialist to join our team in Tel Aviv.About the Role:The successful candidate will be responsible for providing technical support to employees via various channels, including ticketing systems, email, and in-person meetings.Troubleshoot and resolve issues related to...

  • Technical IT Support Specialist

    2 weeks ago

    Tel Aviv-Yafo, Israel beBeeSupport Full time

    IT Support AssociateWe are seeking a highly skilled and motivated IT professional to join our team as an IT Support Specialist.Job Description:This is an exciting opportunity for someone who is passionate about providing top-notch technical support and ensuring the smooth operation of our IT systems. As an IT Support Specialist, you will be responsible for...

  • Technical Support Specialist

    9 hours ago

    Tel Aviv-Yafo, Israel beBeeTechnical Full time ₪600,000 - ₪1,200,000

    Technical Support SpecialistWe are seeking a skilled and detail-oriented Technical Support Specialist to join our team. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and the ability to work well under pressure in a fast-paced environment.About the RoleProvide technical support to customers via phone, email,...

  • Technical Support Specialist

    5 days ago

    Tel Aviv, Tel Aviv, Israel beBeeCustomerSupport Full time

    Technical Support SpecialistWe're looking for a skilled Technical Support Specialist to join our team. As a key member of our customer support unit, you'll be responsible for providing exceptional technical assistance to clients from around the world.Your primary goal will be to ensure that clients receive prompt, effective, and courteous service, resolving...

  • Global IT Support Expert

    2 weeks ago

    Tel Aviv-Yafo, Israel beBeeSpecialist Full time

    Empathy is on a mission to help families in their time of need. We aim to provide peace of mind for those navigating the complexities that follow a loss.The Operations team at Empathy drives growth and efficiency by building scalable systems that power our mission.We are seeking an experienced IT Specialist to support our global team. This role involves...

  • Technical Customer Success Advocate

    5 days ago

    Tel Aviv, Tel Aviv, Israel beBeeCyber Full time

    Job Title:Customer Success ManagerRayzone Group is seeking a dynamic and technically skilled Customer Success Manager (CSM) to join our growing team.This role begins as a maternity leave replacement focused on Customer Success and will evolve into a hybrid position combining CSM and Presales Engineering responsibilities.This is a unique opportunity to be the...

  • Senior Technical Support Specialist

    2 weeks ago

    Tel Aviv-Yafo, Israel beBeeNetwork Full time

    Job Title:We are seeking an experienced NOC Engineer to join our team.About the Role:This is a challenging opportunity for a skilled professional to work in a dynamic environment, providing technical support and ensuring the smooth operation of our production systems.Key Responsibilities:Monitor and troubleshoot production systems to ensure optimal...

  • Multilingual Customer Support Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel beBeeCustomerSupport Full time

    Job Opportunity: Customer Support AgentWe are seeking a highly skilled and multilingual Customer Support Agent to join our dynamic team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and...

  • Operational Excellence Specialist

    5 days ago

    Tel Aviv-Yafo, Israel beBeeAnalytical Full time

    RevOps Specialist RoleWe are seeking a detail-oriented and analytical RevOps Specialist to join our fast-growing team. In this role, you will help drive operational excellence across our GTM functions by supporting key processes related to commissions, sales data hygiene, target management, and reporting rhythms.Key Responsibilities:Partner with...

  • Customer Retention Specialist

    1 week ago

    Tel Aviv, Tel Aviv, Israel beBeeRetention Full time

    Seeking a seasoned Customer Retention Specialist to join our team.","Job Summary:", "We are seeking a dedicated and motivated individual for the role of Customer Retention Specialist. Ideal candidates will possess strong communication skills and a passion for delivering exceptional customer service, with a focus on retaining clients and driving business...