
Global IT Support Expert
1 day ago
Empathy is on a mission to help families in their time of need. We aim to provide peace of mind for those navigating the complexities that follow a loss.
The Operations team at Empathy drives growth and efficiency by building scalable systems that power our mission.
We are seeking an experienced IT Specialist to support our global team. This role involves providing hands-on technical assistance, managing hardware and networks, onboarding new staff, and ensuring our systems run smoothly.
This is a full-time position requiring availability during U.S. working hours.
Main Responsibilities:
- Provide IT support to employees across the company.
- Manage employee accounts, permissions, and devices.
- Purchase, configure, and maintain laptops and other equipment.
- Manage network infrastructure (Wi-Fi, VPN, access control).
- Troubleshoot hardware, software, and connectivity issues.
- Support system integrations and implementations.
Requirements:
- 3+ years of experience as an IT Specialist in tech companies.
- Advanced knowledge of macOS and Apple hardware.
- Proven experience in IT support and help desk services.
- Experience with IDP tools like Okta and MDM platforms.
- Skilled in Google Workspace, networking, and access systems.
- Able to work independently, prioritize tasks, and communicate effectively.
- Fluent in English; comfortable working with remote teams.
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