Senior Customer Success Manager

4 hours ago

Melbourne Israel monday Full time ₪120,000 - ₪180,000 per year

Our ANZ team is growing and we are looking for an experienced Customer Success Manager to join us

As an CSM, you will manage a portfolio of customers in ANZ region, helping them implement, roll out, and achieve ROI from the product suite.

You will be responsible for learning the customers' pain points, helping them plan how can help them, building the workflows and dashboards, and rolling out business critical, enterprise grade solutions.

The ideal candidate for this role will possess a profound comprehension of how project management processes are planned and executed within enterprise environments and the ability to build and configure our product to solve real-world business problems. 

In addition to their product proficiency, the successful candidate will have exceptional relationship skills, adept at fostering strong, lasting relationships with customer teams. They will serve as a trusted partner, engaging directly with users to identify their challenges, build tailored solutions, and drive the adoption of our platform to achieve their business goals.

Furthermore, the candidate will be committed to data-driven decision-making and the use of various AI tools to collect, analyse, and interpret data on platform usage and adoption. 

As part of this role, the candidate will need to work closely with our approved partners to drive success and retention. 

We are seeking a highly experienced CSM to partner with our most valuable customers, driving retention and leveraging the full potential of  within their complex tech ecosystems. In this role, you will be expected to:

  • Consult customers on how to best implement and operationalise 's AI features and capabilities to drive measurable business outcomes and productivity gains.
  • Provide guidance on integrating  with the customer's existing tech stack, ensuring seamless data flow and maximum platform value across their ecosystem
  • Build strong, strategic relationships with clients to deeply understand their needs and ensure their success with 
  • Serve as the main point of contact and liaison between clients and the rest of the  team, advocating for their needs.
  • Empower customers to connect their strategic goals and challenges with scalable solutions in 
  • Take ownership of new accounts and manage their strategic onboarding.
  • Lead high-impact online webinars, consultations, and one-on-one demos to educate senior stakeholders on advanced product features.
  • Navigate complex client organisations to uncover additional product applications and high-value partnership opportunities.
  • Spearhead internal cross-functional improvement projects, representing the voice of the customer and actively influencing the product development roadmap.
  • Partner closely with Consulting, Services and Product teams on strategic upsell, cross-sell, and expansion opportunities.

  • Senior Customer Success Manager

    4 hours ago

    Israel Tabnine Full time ₪140,000 - ₪200,000 per year

    A bit about the job:AI is new and is changing the world. AI driven coding assistants are one of the only AI use cases that have demonstrated real, measurable value and are taking off like wildfire. The role of the Customer Success Manager is perhaps the most critical role in the company as it sets down the foundation for driving significant adoption and...

  • Senior Customer Success Manager

    2 weeks ago

    Ramat Gan, , Israel MazeBolt Full time ₪120,000 - ₪180,000 per year

    MazeBolt was named number #11 of the 2024 DUNS 100 top companies to work at in Israel. Together, we've built more than just a workplace; we've built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide...

  • Senior Customer Success Manager

    4 hours ago

    New York, , Israel Atera Full time $144,000 - $176,000 per year

    About Atera:Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.Atera's all-in-one AI-powered IT platform is revolutionizing the IT industry. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps over 12,0000...

  • Senior Technical Customer Success Manager

    4 hours ago

    Texas, Israel Ionix Full time $80,000 - $120,000 per year

    About IONIXIONIX External Exposure Management protects enterprises' external attack surface from cyber risks and increases security team efficiency by providing tools that shorten the time to discover and prioritize exposures. IONIX reduces the exploitable attack surface by discovering every internet-facing asset, assessing dependencies and connections, and...

  • Customer Success Manager

    4 hours ago

    remote, Israel Browzwear Full time $80,000 - $120,000 per year

    At Browzwear, we're transforming the fashion industry with cutting-edge AI and digital twin technology. Our platform empowers the world's leading brands to bring products to market faster, smarter, and more sustainably.The Customer Success Manager (CSM) is responsible for ensuring Browzwear customers derive maximum value from their investment in our 3D...

  • Customer Success Manager

    2 weeks ago

    Israel Azami Global Full time ₪60,000 - ₪120,000 per year

    About UsWe create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally.LocationWe are located in the brand-new Azrieli Office...

  • Customer Success Manager

    4 hours ago

    New York, , Israel Browzwear Full time $80,000 - $120,000 per year

    Customer Success Manager (CSM) – Browzwear Browzwear is a leading provider of 3D fashion design and simulation software, driving digital transformation in the fashion industry. The company has pioneered the use of 3D design for apparel and is widely adopted by major fashion brands and manufacturers. As a Customer Success Manager at Browzwear, you'll play...

  • Customer Success Manager

    4 hours ago

    Krakow, Poland, Israel Browzwear Full time ₪40,000 - ₪80,000 per year

    At Browzwear, we're transforming the fashion industry with cutting-edge AI and digital twin technology. Our platform empowers the world's leading brands to bring products to market faster, smarter, and more sustainably.The Customer Success Manager (CSM) is responsible for ensuring Browzwear customers derive maximum value from their investment in our 3D...

  • Customer Success Manager

    4 hours ago

    London, England, ECA AP, Israel Shield Full time ₪1,600,000 - ₪2,200,000 per year

    Shield is a global startup, with offices in TLV, NYC, LDN, and LIS.We're rapidly growing and looking for another important piece of the puzzle.  Is it you?As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will help...

  • Junior Customer Success Manager

    2 weeks ago

    Israel Appnext Full time ₪30,000 - ₪60,000 per year

    Appnext offers end-to-end discovery solutions covering all the touchpoints users have with their devices. Thanks to Appnext's direct partnerships with top OEM brands and carriers, user engagement is achieved from the moment they personalize their device for the first time and throughout their daily mobile journey.Appnext 'Timeline', a patented behavioral...