Senior Customer Success Manager

MazeBolt was named number #11 of the 2024 DUNS 100 top companies to work at in Israel. Together, we've built more than just a workplace; we've built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide customer base.

MazeBolt empowers organizations to shift from reactive DDoS firefighting to proactive resilience - ensuring business continuity, customer trust, and measurable risk reduction. RADAR by MazeBolt is the patented DDoS Vulnerability Management solution that enables organizations to avoid downtime and safeguard business continuity through nondisruptive, continuous DDoS testing - proactively validating every layer of deployed DDoS security and addressing both current and evolving AI-driven threats.

MazeBolt is seeking a highly skilled Senior Customer Success Manager to join our growing team. This strategic role bridges technical expertise with customer engagement, ensuring that our enterprise customers achieve their business objectives through MazeBolt's cutting-edge security products.

This is a key role in MazeBolt's success. You will serve as both a trusted advisor and technical expert, working directly with customers from onboarding through adoption and long-term success. You will also play a key role in supporting the global sales team by delivering technical presentations, guiding proof-of-concepts, and ensuring smooth evaluations that lead to customer wins and renewals. You will be managing our customers and making sure all get the value they deserve and that the value is delivered through excellent service and account management. This position requires someone with strong cybersecurity and networking knowledge, excellent communication skills, and the ability to thrive in a fast-paced, startup environment.

Customer Success & Account Management

• Serve as the primary point of contact for enterprise customers, including Fortune 500 organizations
• Manage the full customer lifecycle including onboarding, adoption, renewal, and expansion
• Understand customer pain points, compelling events, business goals, and success measures and align MazeBolt solutions to meet those objectives
• Conduct regular touchpoints such as QBRs/EBRs and ongoing strategic reviews to demonstrate value
• Drive product adoption and usage while minimizing churn and ensuring timely renewals
• Act as the customer advocate internally by relaying feedback to product, support, and management teams
• Analyze system usage to recommend additional services, training, or solutions to maximize value
• Lead customers through technical project lifecycles: architecture design (HLD, LLD), installation, configuration, documentation, and validation
• Troubleshoot and resolve complex networking/security issues to ensure resilience, compliance, and performance goals
• Map customer network topologies and translate requirements into product solutions
• Partner closely with Professional Services to deliver seamless implementations
• Educate customers on best practices for using MazeBolt's products, ensuring security visibility and remediation success
• Respond to functional and technical elements of RFIs/RFPs

PreSale Support

• Support the global sales team in presale activities, including technical presentations, product demonstrations, and evaluations
• Gather customer requirements and translate them into solution designs
• Create and manage Proof of Concepts (POCs) to ensure successful outcomes
• Assist customers in preparing infrastructure for product deployment
• Work with account teams to identify upsell and cross-sell opportunities by uncovering additional use cases

Reports to: VP Services

Office Location: Ramat Gan, Israel

• 8+ years of experience in cybersecurity customer success, technical account management, or sales engineering, with global enterprise/Fortune 500 accounts
• Strong technical background in networking, DDoS mitigation, incident response, or security architecture design
• Proven experience supporting both pre-sales and post-sales in complex enterprise environments
• Demonstrated ability to present and explain technical solutions to non-technical and executive stakeholders
• Experience working in startup environments, with the ability to be independent, resourceful, and adaptable
• Exceptional communication and interpersonal skills, including strong presentation abilities.
• Project management expertise, with a track record of driving successful customer outcomes
• Hands-on experience with tools such as Salesforce (CRM) - advantage
• Excellent verbal and written English skills