Customer Success Manager

4 days ago

Ramat Gan, Tel Aviv, Israel IRONSCALES Full time ₪60,000 - ₪120,000 per year

Company Overview:

We are IRONSCALES - We Fight Phishing

IRONSCALES is an AI-driven email security platform that continuously detects and remediates advanced threats for organizations of all sizes worldwide. Our solution is fast to deploy, easy to use, and provides unparalleled protection against email threats.

We care about people. We care about cybersecurity. We care about our customers and partners. Our team acts with purpose, and our actions are always in the best interest of our teams, customers, and company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level.

We are a rapidly growing team and welcome anyone who thrives in a fast-paced, rewarding environment to join us

What you will do:

We believe that the success of our business is inherently tied to the success of our customers. As part of our Customer Success team, you will play a key role in our customers' journey with IRONSCALES- building meaningful relationships with our global customers and partners and helping them realize the full value of their investment in our product: fighting phishing and protecting their organization from email threats.

Core Responsibilities:

  • Own the entire customer journey for low-touch customers, including onboarding, adoption, and renewals.
  • Support customers post-sale to drive adoption, satisfaction, retention, growth, and renewals.
  • Develop a high level of expertise in IRONSCALES' products, roadmap, and the broader world of cybersecurity and email phishing.
  • Delight IRONSCALES customers through positive, professional, and ongoing interactions, representing our values and commitment to customer satisfaction and innovation.
  • Facilitate onboarding for new accounts and manage ongoing operational meetings with customers to identify growth, upsell, and cross-sell opportunities.
  • Partner with Product, Sales, Support, and Engineering teams to ensure alignment with customer needs and strategic priorities.
  • Manage the qualification, quoting, and Salesforce processes with customers and reseller partners to close renewals and upsells.
  • Maintain accurate forecasting and ensure proper Salesforce hygiene.
Requirements
  • 1–2 years of experience in a B2B SaaS client-facing role (Customer Success, Account Management, Business Development, or Renewals).
  • Highly organized, detail-oriented, curious, and proactive, with a can-do attitude and the ability to work both independently and collaboratively.
  • Excellent written and verbal communication skills in English.
  • B.Sc. or B.A. in Engineering, Information Systems, or equivalent experience.
  • Agile and adaptable; able to prioritize and navigate multiple challenges simultaneously.
  • Strong interpersonal skills and passion for building long-term professional relationships.
  • Strong technical, analytical, and business acumen.
  • Experience working with or selling to IT departments, IT management, or Legal teams- a significant advantage.
  • Languages: Fluent Hebrew and high-level English

IRONSCALES is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Customer Success Manager

    1 week ago

    Ramat Gan, Tel Aviv, Israel InspHire Full time ₪80,000 - ₪120,000 per year

    A business and partnership powerhouse, managing a vast global network of clients and overseeing millions of dollars in monthly revenue is on the hunt for a brilliant and passionate Customer Success Manager to join its growing team and help our partners unlock their full potential. The company's expertise lies in building long-term strategic relationships,...

  • Customer Success Manager

    1 week ago

    Ramat Gan, Tel Aviv, Israel Solitics Full time ₪60,000 - ₪120,000 per year

    Why us?Being people-focused, our mission is to provide an engaging, enriching environment for our employees, building the best teams to enable our customers to harness their data in real-time and create personalized engagements with their end-users. At Solitics you will take on various challenges, bring out the best & most creative you. Solitics will provide...

  • Customer Success Manager

    1 week ago

    Ramat Gan, Tel Aviv, Israel Nokod Security Full time ₪80,000 - ₪120,000 per year

    Join us as a Solution Engineer and become part of Nokod, the security company for low-code/no-code (LCNC) application development. Led by an experienced executive team, we are an innovative startup disrupting the AppSec space. If you're seeking a positive work environment and want to be at the cutting edge of securing the future of application development,...

  • Technical Customer Success Manager

    1 week ago

    Ramat Gan, Tel Aviv, Israel Tensorleap Full time ₪60,000 - ₪120,000 per year

    Company DescriptionTensorleapis an AI explainability and model analysis platform that helps data science and machine learning teams build reliable, high-performing models with confidence. By providing deep visibility into model behavior, guided error analysis, and concept-based testing, Tensorleap accelerates model development and shortens time to...

  • Senior Customer Success Manager

    1 week ago

    Ramat Gan, Tel Aviv, Israel Bridgewise Full time ₪120,000 - ₪240,000 per year

    About BridgewiseBridgewise delivers AI-driven investment insights, empowering financial institutions and trading platforms worldwide. We combine deep market expertise with advanced data processing to deliver actionable, multilingual analysis across global markets.Position OverviewWe are looking for a Customer Success Manager to join our team and focus on...

  • Strategic Customer Success Manager

    2 days ago

    Ramat Gan, Tel Aviv, Israel Pecan AI Full time ₪60,000 - ₪120,000 per year

    Pecan is an automated AI-based predictive analytics platform. It simplifies and accelerates the process of building and deploying machine learning models in various business use-cases, such as life-time value, Churn, demand forecast and more. Pecan connects to the raw data and completely automates the data preparation, engineering and prepossessing phases,...

  • Head of Customer Success

    1 week ago

    Ramat Gan, Tel Aviv, Israel BridgeWise Full time

    DescriptionAbout BridgewiseBridgewise delivers AI-driven investment insights, empowering financial institutions and trading platforms worldwide. We combine deep market expertise with advanced data processing to deliver actionable, multilingual analysis across global markets.Position OverviewWe're looking for a strategic and hands-on Head of Customer Success...

  • Customer Success Manager – AdTech

    1 week ago

    Ramat Gan, Tel Aviv, Israel JobsSeek Full time ₪80,000 - ₪120,000 per year

    אנחנו מגייסים Customer Success Manager לתחום הדיגיטל וה-AdTechאם את/ה אנליטי/ת, אוהב/ת לקוחות, מסודר/ת, חד/ת מחשבה ועם רצון אמיתי להוביל לקוחות להצלחה – זו ההזדמנות שלך להצטרף לחברה בינלאומית מעולמות...

  • Customer Success Associate

    2 days ago

    Ramat Gan, Tel Aviv, Israel IsraTransfer Full time ₪40,000 - ₪80,000 per year

    Company DescriptionIsraTransfer, established in 2008, is one of Israel's trusted experts in currency exchange. Licensed by the Capital Market, Insurance and Savings Authority, IsraTransfer securely assists thousands of clients in transferring funds to and from Israel. Whether for purchasing property, making aliyah, or managing regular currency transfers, the...

  • Customer Success Specialist

    1 week ago

    Ramat Gan, Tel Aviv, Israel Fishman Holdings Full time

    **Job Profile: Technical Customer Success Manager**We are seeking an experienced Technical Customer Success Manager to join our digital transformation company. This key role involves taking part in technical projects and supporting our clients in the digital identity verification (eKYC) space.**Responsibilities:**Managing cross-organizational projects from...