Head of Customer Success

2 weeks ago

Ramat Gan, Tel Aviv, Israel BridgeWise Full time

Description
About Bridgewise
Bridgewise delivers AI-driven investment insights, empowering financial institutions and trading platforms worldwide. We combine deep market expertise with advanced data processing to deliver actionable, multilingual analysis across global markets.

Position Overview
We're looking for a strategic and hands-on Head of Customer Success to lead our growing Customer Success team. This individual will be responsible for building and scaling our global CS function, ensuring our customers receive maximum value from Bridgewise, driving retention, satisfaction, and expansion.

You will own customer lifecycle strategy, manage a distributed team of CSMs, and work cross-functionally with Sales, Product, Marketing, and Support to align customer outcomes with company objectives.

Key Responsibilities

  • Lead & Manage the CSM team: Coach, mentor, and manage a team of global Customer Success Managers, including hiring and performance management.
  • Customer Lifecycle Ownership: Develop and implement strategies for onboarding, adoption, value realization, retention, and growth.
  • Customer Advocacy: Ensure an exceptional customer experience that turns clients into advocates, gathering insights for continuous improvement.
  • Drive KPIs: Monitor and improve CS metrics such as NRR, churn, NPS, and customer health scores.
  • Stakeholder Collaboration: Act as a key liaison between customers and internal teams (Product, Sales, Support, Marketing).
  • Process Optimization: Design and optimize scalable CS processes, including playbooks, segmentation, and success plans.
  • Strategic Accounts Oversight: Provide strategic direction and support for high-value customers and complex accounts.
  • Voice of the Customer: Bring structured feedback from the field to influence product roadmap and company strategy.

Requirements
Experience:

  • 7+ years of experience in Customer Success or Account Management, with at least 2 years in a leadership role.
  • Experience in SaaS, FinTech, or B2B enterprise software, preferably in a startup or scale-up environment.
  • Proven success in managing distributed teams and driving global CS strategies.
  • Prior experience in the FinTech industry - Advantage

Skills

  • Strong leadership and people management skills.
  • Excellent communication and stakeholder management (internal & external).
  • Data-driven mindset with strong analytical capabilities.
  • Deep customer empathy with a consultative approach to relationship management.
  • Process-oriented with strong organizational skills.
  • Experience with CS tools (e.g., Gainsight, Totango, Salesforce).

Education

  • Bachelor's degree in business, Finance, Technology or related field (MBA – advantage).

Why Join Us?

  • Play a key role in scaling a global AI-powered FinTech solution.
  • Lead a high-impact, customer-facing function at a fast-growing startup.
  • Work in a collaborative, innovative environment with international exposure.

  • Head of Customer Success

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel Bridgewise Full time ₪120,000 - ₪240,000 per year

    About BridgewiseBridgewise delivers AI-driven investment insights, empowering financial institutions and trading platforms worldwide. We combine deep market expertise with advanced data processing to deliver actionable, multilingual analysis across global markets.Position OverviewWe're looking for a strategic and hands-on Head of Customer Success to lead our...

  • Customer Success Manager

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel Bilton Full time ₪90,000 - ₪120,000 per year

    About Us:We're a fast-growing construction technology company transforming how Owners and General Contractors streamline operation & risk management on construction sites, impacting the life of +1M construction workers in one of the largest industries in the world. Backed by top investors and trusted by leading construction companies, we've grown to $10M+ in...

  • Customer Success Specialist

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel bizibox Full time ₪90,000 - ₪120,000 per year

    We're Hiring – Customer Success SpecialistWe're looking for aTechnical Customer Success Specialistto guide our customers from onboarding and installation to becoming confident, happy users of our system.If you love helping people succeed while diving into technical challenges- this is for youWhat You'll DoLead onboarding: install, configure, and implement...

  • Customer Success Specialist

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel Viewz Full time ₪120,000 - ₪180,000 per year

    Customer Success – Fintech (3+ Years Experience)About Viewz :Viewz is redefining the finance department with an AI-powered, all-in-one platform that automates financial operations and provides real-time clarity for CFOs and finance teams. We are a fast-growing fintech company with global ambitions, and we are looking for a talented Customer Success...

  • Customer Success Manager

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel OneBeat Full time ₪90,000 - ₪120,000 per year

    We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth.This role blends account ownership, project execution, and strategic collaboration across internal teams.You will manage a customer portfolio and drive measurable outcomes aligned with their business...

  • Customer Success Manager

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel Onebeat Full time ₪90,000 - ₪120,000 per year

    DescriptionWe are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth.This role blends account ownership, project execution, and strategic collaboration across internal teams.You will manage a customer portfolio and drive measurable outcomes aligned with their business...

  • Customer Success Manager

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel BridgeWise Full time ₪90,000 - ₪120,000 per year

    DescriptionAbout BridgewiseBridgewise delivers AI-driven investment insights, empowering financial institutions and trading platforms worldwide. We combine deep market expertise with advanced data processing to deliver actionable, multilingual analysis across global markets.Position OverviewWe are looking for a Customer Success Manager to join our team and...

  • Customer Success Manager

    2 weeks ago

    Ramat Gan, Tel Aviv, Israel Bridgewise Full time $104,000 - $130,878 per year

    About BridgewiseBridgewise delivers AI-driven investment insights, empowering financial institutions and trading platforms worldwide. We combine deep market expertise with advanced data processing to deliver actionable, multilingual analysis across global markets.Position OverviewWe are looking for a Customer Success Manager to join our team and focus on...

  • Customer Success Specialist

    1 week ago

    Ramat Gan, Tel Aviv, Israel Fishman Holdings Full time

    **Job Profile: Technical Customer Success Manager**We are seeking an experienced Technical Customer Success Manager to join our digital transformation company. This key role involves taking part in technical projects and supporting our clients in the digital identity verification (eKYC) space.**Responsibilities:**Managing cross-organizational projects from...

  • Senior Customer Success Manager

    2 days ago

    Ramat Gan, Tel Aviv, Israel BridgeWise Full time ₪90,000 - ₪120,000 per year

    About BridgewiseBridgewise delivers AI-driven investment insights, empowering financial institutions and trading platforms worldwide. We combine deep market expertise with advanced data processing to deliver actionable, multilingual analysis across global markets.Position OverviewWe are looking for a Customer Success Manager to join our team and focus on...