Customer Success Manager

8 hours ago

Ramat Gan, Tel Aviv, Israel Solitics Full time ₪60,000 - ₪120,000 per year

Why us?

Being people-focused, our mission is to provide an engaging, enriching environment for our employees, building the best teams to enable our customers to harness their data in real-time and create personalized engagements with their end-users. At Solitics you will take on various challenges, bring out the best & most creative you. Solitics will provide you with innovative tools, professional mentoring, and supportive work environment.

Who Are You?

You're a talented charismatic team player that is results oriented. Energetic, highly motivated and a people's person that is self-learning with deep technological, technical, and business skills.

What Will You Do?

  • Develop a deep understanding of Solitics products and the value proposition they deliver
  • Own and develop strong relationships with your customers and their organizations
  • Be your customers' focal point and manage required stake holders within Solitics
  • Work closely with engineering, product management, customer support and sales teams
  • Proactively manage, consult, and constantly increase the products' value for your customers
  • Preform onboardings and users training on Solitics products
  • Manage the customer's implementation and expectations throughout their journey

What must you have?

  • 2 - 3 years of experience as Customer Success / Technical Account / Account - Manager in SAAS company – with hands on experience with products- a must
  • Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships
  • Experience in managing multiple stakeholders and projects in a fast-paced environment
  • Bachelor's degree
  • Native English level or equivalent , Russian-advantage

What will be an advantage?

  • Experience in marketing automation / retention strategies
  • Experience in data-oriented work environments
  • Hands on technical experience
  • Industrial engineering degree

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