Customer Success Engineer
6 days ago
Description
We are looking for a creative and passionate
Customer Success Engineer
to join the Web & Cloud management group, and be the star of our journey of growth and delighted customers of Smart-1-Cloud (our new Cloud product)
The Customer Success Engineer will own the Customer related technical activities and communications, while being practically part of the Smart-1-Cloud product development team.
Smart-1-Cloud is a new cloud product at the inception phase , in the future the responsibility may expand to additional products in the Security Management area.
Major Responsibilities
- As part of the team you will master and perform all the technical actions needed for this SaaS product to serve the customers properly.
- Be a focal point for escalation from Customer Support (TAC) & Customer Focus Group (CFG) and periodically transfer knowledge and training.
- Proactively approach customers on relevant occasions and maintain a rich dialogue with the customers, understanding and improving their experience.
- Monitor & analyze the Customer journey in various scenarios : On-boarding, Support, Renewal.
- Provide technical and product assistance during the onboarding process for key customers
Desired Background
- Technical degree or certification, knowledge in Network, good system perspective.
- Hands on Scripting experience, no fear from code.
- Well organized, execution capabilities, methodical approach to problem solving.
- Great customer facing skills, ability to document and transfer knowledge, Passion for happy customers.
- Team player with excellent collaboration and communication skills
Nice to have:
- Tech Support/ SOC experience
- Cloud & SaaS experience
- Knowledge at Checkpoint products
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