
Customer Support Representative
1 week ago
We are a fast-growing Fintech company based in Tel Aviv, providing a cutting-edge and dependable financial services that make global transactions effortless.
We are looking for a Customer Support Representative who is fluent in both
Hebrew
and
English
and is passionate about delivering exceptional service to our clients.
Responsibilities:
Provide support to existing clients via phone, email, and live chat.
Listen attentively to customer inquiries and concerns, offering timely and effective resolutions in line with company policies.
Accurately document customer information to create, update, or adjust accounts.
Offer feedback and suggestions to improve support processes and customer experience.
Recommend relevant products and services based on client needs.
Follow communication procedures, guidelines and policies
Teamwork skills to collaborate with representatives and coworkers in other departments.
Follow established communication procedures, guidelines, and policies.
Collaborate with team members and other departments to resolve complex issues.
Qualifications:
Proven experience in customer support or client service roles.
Proficient in Microsoft Office (Word, Excel) and general computer applications.
Excellent interpersonal and communication skills.
Ability to remain calm and composed in a fast-paced, high-pressure environment.
Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
Team-oriented mindset with a proactive approach to problem-solving.
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