Customer Support Engineer

1 week ago

Tel Aviv, Tel Aviv, Israel Evinced Full time ₪60,000 - ₪80,000 per year

We know the title says - "About Us". But really, it's all about you.

At Evinced, we believe the way to make a true difference starts with our team, people passionate about solving complex technical challenges and creating a positive impact.

Forget about the buzzwords, want to work on products that break barriers and build an inclusive digital space?

At Evinced, you'll be creating disruptive new ways for developers to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically, saving developers time and reducing risk.

Ready to make your impact on different products, the roadmap, and most importantly - on billions of people worldwide who experience disabilities?

It's more than a job, it's a mission.

Your Team:
We are looking to fill a vital role in our Customer Support Engineering team that is pivotal to the success of our customers' accessibility efforts. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. This is a chance to have a real impact, by working closely with Sales, Engineering, Product teams, partners and more to improve our products and ensure the success of our customers.

You will be joining a team of highly professional and innovative support, solution engineers and technical account managers that are driven by passion for the domain and the mission of the company.

Your Impact:

  • Provide expert technical support to our enterprise customers, resolving complex issues and ensuring seamless implementation of our accessibility tools via tickets and occasional meetings.
  • Educate and empower customers by creating code/framework examples and documentation.
  • Collaborate with engineering and product teams to escalate bugs and customer-requested feature enhancements.
  • Contribute to internal knowledge bases and processes, streamlining support workflows and enhancing team efficiency.
  • Manage a personal queue of support tickets, prioritizing issues based on urgency and business impact.

Requirements:

Your Qualities:

  • A team player with the spirit of a developer, and the passion (and patience) to help customers solve problems
  • Exceptional communication skills with the ability to convey complex topics simply
  • Knowledge of web and mobile functional testing frameworks like Selenium, Playwright, Appium, and Espresso
  • Familiarity with mobile testing and development frameworks
  • General networking knowledge (proxy settings, certificates, encryption)
  • Understanding of CI/CD pipelines and setup (YAML)
  • Experience with web and/or mobile accessibility would be amazing but not required

We're based in Tel Aviv, 5 minutes from Hashalom train station, and Yehudit light train station, and we have our own parking lot. We work in a hybrid mode, with flexible working hours.

  • Customer Support Engineer

    1 week ago

    Tel Aviv, Tel Aviv, Israel Evinced Full time ₪60,000 - ₪80,000 per year

    We know the title says - "About Us". But really, it's all about you.At Evinced, we believe the way to make a true difference starts with our team, people passionate about solving complex technical challenges and creating a positive impact. Forget about the buzzwords, want to work on products that break barriers and build an inclusive digital space? At...

  • Customer Technical Support

    1 week ago

    Tel Aviv, Tel Aviv, Israel Paragon Full time ₪60,000 - ₪80,000 per year

    DescriptionParagon is a fast-growing Cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv.As a Customer Technical Support, you will be responsible for providing strategic and hands-on technical guidance to customers throughout their...

  • Director of Customer Support

    1 week ago

    Tel Aviv, Tel Aviv, Israel iMDsoft Full time $90,000 - $120,000 per year

    iMDsoft develops clinical information systems for acute care environments in hospitals worldwide. Our software supports care teams in over 25 countries. We operate with a global reach and a focused structure — large enough to make an impact, yet agile enough for every leader to shape the future.About the RoleThis is a rare opportunity to lead a...

  • Customer Support Specialist

    1 week ago

    Tel Aviv, Tel Aviv, Israel Rapyd Full time $90,000 - $120,000 per year

    Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant...

  • Customer Support Specialist

    1 week ago

    Tel Aviv, Tel Aviv, Israel ReaLo Full time $40,000 - $80,000 per year

    Company DescriptionReaLo seamlessly digitizes any retail space, delivering advanced e-commerce technological and visualization capabilities to brick-and-mortar stores. Combining cutting-edge technology with screens and sensors, our platform enables retailers to provide data-driven dialogue from the first moment of a consumer's in-store journey. We are...

  • Customer Technical Support

    1 week ago

    Tel Aviv, Tel Aviv, Israel TA9 Full time ₪60,000 - ₪120,000 per year

    As a Technical Customer Support, your area of responsibility will be working directly with our worldwide customers and daily interactions with our R&D team, supporting and implementing technological solutions for our clients.You will be the main focal point for providing professional services, solving integration issues, creating new product...

  • Customer Technical Support

    1 week ago

    Tel Aviv, Tel Aviv, Israel BonData Full time ₪90,000 - ₪120,000 per year

    Company DescriptionBonData is an AI-powered Virtual Data Connections platform that unlocks the value of siloed data in just 2 days. Our technology connects systems, databases, data lakes, warehouses, and files, automatically transforming them into one virtual data layer that drives growth initiatives. BonData enables real-time data preparation for AI...

  • Customer Support Representative

    1 week ago

    Tel Aviv, Tel Aviv, Israel WorldCom Finance Full time $40,000 - $80,000 per year

    We are a fast-growing Fintech company based in Tel Aviv, providing a cutting-edge and dependable financial services that make global transactions effortless.We are looking for a Customer Support Representative who is fluent in bothHebrewandEnglishand is passionate about delivering exceptional service to our clients.Responsibilities:Provide support to...

  • Customer Support Specialist

    1 week ago

    Tel Aviv, Tel Aviv, Israel PayMe Full time ₪104,000 - ₪130,878 per year

    Why PayMe is a Tel Aviv based FinTech startup that provides the world's leading 360 financial solution for small businesses.PayMe's platform enables every small business to:Accept payments online & in person.Pay vendors easily and automatically.Access real time funding & Credit as needed.Access full invoicing and bookkeeping solution.Use multiple...

  • Support Engineer

    3 days ago

    Tel Aviv, Tel Aviv, Israel Cato Networks Full time ₪70,000 - ₪120,000 per year

    Welcome to the future of cloud networking and securityCato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more)....