Customer Success Representative

5 days ago

Tel Aviv, Tel Aviv, Israel FINQ Full time ₪70,000 - ₪120,000 per year

About Us

FINQ is on a mission to democratize investment and pension management by replacing outdated, conflicted systems with AI-driven financial products and services. We deliver transparent, personalized solutions—like SEC-compliant products in the U.S. and a revolutionary digital pension platform in Israel. FINQ was founded by Nir Zuk, a technology visionary, and Eldad Tamir, a leading investment executive and entrepreneur.

Responsibilitie

sAs a Customer Success Representative, you will play a vital role in ensuring our customers succeed with FINQ's innovative products and services

  • :Serve as the primary point of contact for customers, managing inquiries via chat, email, WhatsApp, and phone
  • .Guide customers through the onboarding process and empower them to use FINQ's products effectively
  • .Proactively engage with customers to identify their needs, resolve issues, and ensure their satisfaction
  • .Identify upselling opportunities and recommend tailored solutions to enhance customer value
  • .Collaborate closely with Product teams to ensure efficient resolution of customer issues
  • .Continuously monitor customer feedback and satisfaction metrics, contributing to ongoing improvements

.Requirement

  • s2+ years of experience in a customer-facing role (e.g., customer service, customer success, sales, support)
  • .Strong communication skills in Hebrew and English (both written and verbal)
  • .A self-starter mindset with excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment
  • .Proficiency in using digital communication tools (e.g., chat platforms, WhatsApp, and CRM systems)
  • .Strong organizational abilities with a sharp eye for detail
  • .Exceptional multitasking capabilities and the ability to perform effectively in high-pressure environments
  • .This is a full-time, on-site position in our modern and centrally located Tel Aviv office. Due to the dynamic nature of our work, flexibility in scheduling and availability is essential
  • .FINQ is growing fast For now the role follows a standard weekday schedule, but as we expand you can expect some evening and occasional Friday shifts
  • .Bachelor's degree / certification studies or extensive knowledge in Financial markets / pension funds / Insurance – a significant advantage

**.

Why Join**

Us?At FINQ, you're joining a dedicated team working to reshape the future of finte

ch.Here's what we offer to the pioneering members of our customer success te

  • am:Join our pioneering team and help build our Customer Experience operation from the ground u
    p This is a rare opportunity to shape a new product and company, taking ownership of key processes and enjoying significant career growth potential as an early member of the CX te
  • am.A vibrant, collaborative workplace culture that fosters innovation and creativi
  • ty.A modern, centrally located Tel Aviv office with a dynamic and energetic environme

nt.

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