Customer Success Manager

1 week ago

Tel Aviv, Tel Aviv, Israel Ethosia Full time $90,000 - $120,000 per year

Who we are:

  • Global hyper-growth tech company, empowering developers to accelerate build times & product releases
  • Trusted by 200K+ developers at Microsoft, Samsung, Nintendo, Amazon & more
  • Operating across industries: gaming, fintech, embedded software, enterprise tech

What You'll Be Doing

  • Manage a large-scale customer portfolio in the SMB segment globally (EU being the key focus).
  • Maintain and build relationships with portfolio customers to retain and grow, working very closely with all teams in the CRO group (tech, sales, solutions, and operations).
  • Be accountable for delivering value to customers as well as closing deals and generating revenue, "crushing" your quota
  • Clearly articulate and demonstrate the value proposition and promote new solutions.
  • Diligently study your customers' business and architecture and identify expansion opportunities, building a healthy expansion pipeline.
  • Manage risk and retention and handle all aspects of customer engagement with other customer-facing team members.
  • Be the ambassador of your customer portfolio and represent both the company and the Customer Success team.
  • This is a hybrid position, working days Monday–Friday.

What You'll Need

  • Minimum of 3 years of customer-facing sales experience – a must (Experience as a CSM – an advantage).
  • Demonstrated business acumen and commercial skills – a must.
  • Deep technology acumen – a must.
  • Background of selling Software, Cloud, or DevOps products – an advantage.
  • Experience in managing hundreds of SMB accounts in B2B companies – a big advantage.
  • Fluent in English – a must (additional languages – an advantage).
  • Experience working with – an advantage.
  • Can-do attitude, highly proactive, innovative, and positive approach.
  • Attention to detail with strong listening capabilities, excellent verbal and written communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • A team player, a real collaborator.

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