Customer Success Manager

1 week ago


Tel Aviv, Tel Aviv, Israel Fiverr Full time $60,000 - $80,000 per year
Description

WHAT AM I GOING TO DO?
  • Support the onboarding of new customers, ensuring a smooth and informative experience.
  • Help build and maintain long-lasting relationships with customers, acting as a supportive partner throughout their journey.
  • Assist in identifying and resolving customer issues, escalating as needed, and following up to ensure satisfaction.
  • Collaborate with global teams to deliver consistent customer experiences across regions and programs.
  • Represent the voice of the customer by collecting feedback and sharing insights with internal stakeholders.
  • Help prepare and deliver internal and external presentations and reports.
  • Keep customer records and activity up to date using Salesforce and G Suite tools.

Requirements
  • 1 year of experience in Customer Service, Account Management, or Success roles.
  • Project management experience is a plus.
  • Native level of English is a must.
  • Excellent verbal and written communication skills, with the ability to explain tools and services clearly.
  • Strong organizational skills and attention to detail.
  • Ability to work well across teams and time zones.
  • Passion for technology and the freelance/gig economy.
  • Experience with Salesforce and G Suite (especially Sheets and Slides) is preferred.

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