Senior Strategic Account Manager – International Focus
2 weeks ago
We're looking for an
experienced Strategic Account Manager
to lead key international client relationships and drive excellence across our global operations.
This is a
high-impact leadership role
for someone with strong
customer success expertise
,
business and financial acumen
, and the proven ability to
stabilize, strengthen, and grow complex client partnerships
through data-driven strategy and operational precision.
You'll work directly with
senior management
, managing large-scale accounts across multiple time zones, and play a pivotal role in delivering measurable business results.
About the Role
You'll oversee a
diverse portfolio of strategic global clients
— spanning
Australia and New Zealand in the early morning through to the U.S. in the evening
— ensuring consistent service, transparency, and performance.
This position combines
relationship leadership, business analysis, and strategic problem-solving
at the highest level.
Key responsibilities include:
- Leading and strengthening partnerships with
major international clients
, ensuring excellence and long-term success. - Managing a
large-scale, data-driven portfolio
with complex requirements and high performance objectives. - Reporting directly to
senior leadership
, providing insights, analysis, and growth recommendations. - Implementing
customer success and retention frameworks
that enhance satisfaction, efficiency, and loyalty. - Managing the
financial, operational, and contractual dimensions
of client accounts with precision. - Leveraging
CRM, Excel, and AI-based tools
(including GPT and automation systems) to optimize workflows and reporting. - Collaborating cross-functionally with marketing, finance, product, and operations teams to ensure alignment and impact.
- Acting as a strategic liaison during moments of change, ensuring smooth transitions and continued client confidence.
What We're Looking For
- Proven experience in
strategic account management or customer success
across
international markets
. - Strong record in
building trust, delivering results, and managing complex client relationships
. - Financially minded
, analytical thinker with experience managing KPIs, profitability, and operational efficiency. - Advanced
Excel and CRM skills
; experience with automation or AI tools is an advantage. - Solid understanding of
trade, contracts, and business operations
. - Excellent communication, organization, and problem-solving abilities.
- Fluent
English
(near-native); additional languages a plus. - Flexible working hours
to engage clients across global time zones (APAC, Europe, U.S.).
Why Join Us
- A
strategic, visible role
reporting directly to senior management. - Opportunity to
shape key client relationships and global growth strategies
. - Meteoric promotion for the right candidate
– exceptional performance is recognized and rewarded. - A collaborative, fast-paced, and international work environment.
- Work with forward-thinking teams using
cutting-edge technology and global business tools
.
If you're ready to lead, deliver results, and build powerful global partnerships — we'd love to hear from you.
Apply now with your CV and salary expectations.
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