Director of Customer Performance

Trigo – Crafting Tomorrow's Retail Experience

We started with a simple question: How can vision AI make shopping better for everyone?

Today, our team of passionate experts is transforming how people shop and how retailers operate- one store at a time.

Our goal is to solve real retail challenges by developing advanced computer vision AI that prevents loss, enables grab-and-go shopping, and turns store data into valuable insights- all while delivering clear value from day one.

With multiple global deployments, deep partnerships with leading retailers, and a product suite that's proving its impact every day, Trigo isn't just imagining the future of retail-we're building it.

At Trigo, we're creating the in-store operating system of the future, powered by AI and real-world data. With dozens of autonomous store and loss-prevention deployments (and hundreds more coming), we're generating a massive volume of operational data. Now it's time to turn that data into strategic value- for our team and for our customers.

As Director of Customer Performance & Insights, you'll lead a cross-functional function that connects Trigo's technology, operations, and customers.

Your mission: ensure our product performs at its best in every store, and that customers realize measurable business impact from Trigo's AI solutions.

You'll oversee the AI Ops & Data team, lead investigations into product and retailer performance, and turn insights into clear actions that drive improvement across Product, Operations, and Customer teams.

This is a high-exposure, outcome-driven role that sits at the heart of Trigo's growth- linking our technical excellence with tangible customer success.

• Partner with Trigo teams and global retailers to identify key performance challenges and structure data-driven approaches
• Work with Analytics Engineers to define the right metrics, uncover performance drivers, and turn operational data into actionable insights
• Lead continuous performance improvement across products and retailers- connecting insights from AI operations to tangible product enhancements and measurable customer impact
• Drive investigations into store- and deployment-level issues, translating findings into clear actions for Product, Ops, and Customer teams
• Help customers quantify ROI, uncover hidden value, and tell the story of Trigo's business impact through clear KPIs and insight narratives
• Contribute to Trigo's insight tools and frameworks, shaping how we deliver data-driven value across deployments
• Build and lead a high-impact Customer Performance function from the ground up—defining how Trigo transforms data into strategic advantage

• 7- 10 years of experience in product strategy, data-driven operations, or business leadership roles in high-growth technology environments
• Proven ability to translate complex data into clear decisions and customer impact
• Strong structured problem-solving and storytelling skills- you connect the dots between data, product, and business outcomes
• Hands-on comfort with data (SQL, Excel, BI tools) and a natural curiosity for how things work
• A collaborative, cross-functional mindset; you thrive at the intersection of Product, Engineering, Operations, and Customer teams

Entrepreneurial spirit- you're excited to build and scale a new capability from the ground up and shape how we deliver impact

• Background in top-tier consulting (e.g., McKinsey, BCG, Bain) or a top MBA program
• Experience in retail tech, supply chain, AI products, or computer vision
• Technical fluency in Python or advanced analytics tools

Exposure to data operations or product analytics functions that drive measurable performance improvement