Operations Representative

5 hours ago

Petah Tikva, Central District, Israel Webbing Full time ₪60,000 - ₪80,000 per year

As an Operations Representative at Webbing, you will manage all customer backend setup in a Webbing-developed platform, consisting of multiple complexes and ever-evolving pricing and service modules.

You will:

  • Handle customer setup and changes.
  • Support Webbing agents with all requests and questions regarding the service, setup, and management platform.
  • Building and updating customers' plans.
  • Be a part of the cross-department's projects.
  • Operations maintenance activities planning.
  • Handling monthly billing tasks.
  • Perform basic QA for new Webbing platform features.
Requirements
  • Proficiency in Hebrew and English with excellent written and verbal communication skills
  • Self-motivated with the ability to work independently, prioritize and meet deadlines.
  • Ability to manage multiple administrative projects simultaneously
  • Strong attention to detail and patience
  • Organized and detail orientated with excellent prioritization skills
  • Ability to solve operational problems
  • Good skills with MS Excel (VLOOKUP, match, pivot)
  • Bachelor's degree - an advantage
  • Technical skills – an advantage
  • Previous experience in a similar operational role - an advantage
  • Understanding of mobile roaming flows – an advantage
  • Experience with Project Management tools (Monday, Zendesk) -an advantage 
About Webbing

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

What we offer
  • Hybrid work
  • Work life balance
  • Parking
  • Food allowance
  • Cellular plan
  • Unlimited data plan for traveling
  • Discount memberships
  • Growth opportunities
  • Professional development budget
  • Global company- working and collaborating with amazing people around the world
  • Fun working environment & company activities
  • And of course, air hockey and ping-pong tournaments

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