Customer Success Manager

2 days ago

Petah Tikva, Central District, Israel Global-e Full time ₪80,000 - ₪120,000 per year

We are looking for a driven, ambitious, and results-oriented Customer Success Manager to join our fast-growing team at Global-e.

In this role, you will serve as a trusted advisor to our customers - using data, strategic insights, and market trends to optimize performance, drive growth, enhance the end-consumer shopping experience, and maximize revenue.

Responsibilities

  • Analyze and monitor the performance of international customers across multiple KPIs.
  • Prepare periodic performance reports with clear insights and actionable recommendations.
  • Identify growth opportunities based on data, trends, and business logic.
  • Advise customers on best practices, optimizing both strategic and operational decision-making.
  • Develop scalable methods for monitoring and improving client performance across multiple accounts.
  • Collaborate closely with Support, Product, and Sales to represent customer needs and influence product enhancements.
  • Manage renewals, expansions, and long-term customer value to ensure ongoing success and retention.
Requirements
  • 2-4 years of experience in a client-facing role (CSM, Account Management, Consulting, or similar).
  • English - native level (spoken and written).
  • Proven ability to manage, prioritize, and execute across multiple parallel projects.
  • Experience delivering customer-centric solutions based on business needs.
  • Experience with BI tools - advantage.
  • BA/BSc degree required; MBA – advantage.
  • Strong analytical and problem solving skills.
  • Excellent communication, interpersonal, negotiation, and presentation abilities.
  • Team player with service orientation and strong business acumen.

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