Help Desk Specialist

1 day ago

Tel Aviv, Tel Aviv, Israel Exodigo Full time ₪120,000 - ₪180,000 per year

Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. 

We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025.

Job description

Exodigo is seeking a highly skilled and motivated Help Desk Specialist to join our IT team.

This role is critical in providing technical support to our employees, ensuring smooth day-to-day IT operations, and delivering excellent customer service.

  • Provide first-line technical support to employees, troubleshooting software, hardware, and network issues. 
  • Respond to and resolve help desk tickets in a timely manner, ensuring minimal disruption to business operations. 
  • Install, configure, and maintain end-user devices, including laptops, desktops, printers, and peripherals. 
  • Assist with the onboarding and offboarding of employees, including account setup, system access, and IT orientation. 
  • Support enterprise applications, including operating systems (Windows/macOS), productivity tools, and collaboration platforms. 
  • Escalate complex technical issues to senior IT staff when necessary. 
  • Maintain accurate documentation of IT support requests and resolutions. 
  • Ensure compliance with IT security policies and best practices. 
  • Contribute to IT projects, including system upgrades, deployments, and process improvements.  
Requirements
  • 3+ years of experience in IT support or a similar role
  • Fluent English with excellent verbal and written communication skills
  • Strong knowledge of Windows and macOS operating systems
  • Experience troubleshooting hardware, software, and network connectivity issues
  • Familiarity with cloud IT tools (EntraID, Intune), including ticketing systems and remote support solutions 
  • Excellent problem-solving skills with a customer-oriented approach
  • Strong communication skills and ability to work well in a team
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • IT certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus

Personal Attributes:

  • A proactive and detail-oriented mindset. 
  • Strong analytical and troubleshooting skills. 
  • Ability to work independently and as part of a team. 
  • Excellent time management and organizational skills
Learn more

  • IT Help Desk Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Upwind Security Full time ₪60,000 - ₪80,000 per year

    DescriptionUpwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters....

  • IT Help Desk

    1 day ago

    Tel Aviv, Tel Aviv, Israel Gett Full time ₪120,000 - ₪180,000 per year

    Are you ready for your next professional challenge in the high-tech world?Gett is seeking an experienced and motivated IT Help Desk Specialist to join our global IT team. In this role, you'll support over 400 employees, manage help desk tickets in a fast-paced environment, and contribute to the stability and efficiency of our internal IT operations.If you're...

  • Help Desk Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Experis Israel Full time $90,000 - $120,000 per year

    We are seeking an experienced and motivatedHelp Desk Managerto lead our technical support team and drive operational excellence in IT service delivery.Responsibilities:Manage and lead the Help Desk team, including task assignment, supervision, and performance monitoring.Provide high-level technical support and guidance on complex issues.Oversee ticketing...

  • Help Desk

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Logica-IT Full time ₪104,000 - ₪130,878 per year

    דרוש/ה נציג/ת Help Desk טלפוני/ת – עבודה בארגון גדול בצוות נעים ומקצועייש לך ניסיון בתמיכה טכנית ורצון להשתלב בצוות צעיר ודינמי?אנחנו מחפשים נציג/ת Help Desk טלפוני/ת לעבודה בסביבה טכנולוגית מתקדמת...

  • IT Help Desk

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel monday Full time $60,000 - $80,000 per year

    DescriptionAbout The RoleProvide 1st level support to all employees around the world. Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely. Support internal users in order to solve problems related to their workstations. Configure, install and maintain all office...

  • Help Desk

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel AGILINA Full time ₪40,000 - ₪60,000 per year

    דרוש/ה Help Desk למשרה התחלתית בתחוםהזדמנות מדהימה להשתלב בארגון יציב עם אופציות קידוםמשרה מלאה במשמרות בוקר+ערב, צפון ת"אתיאור התפקיד:· קו ראשון לתקלות כיתה ומשרדים.· מתן שירות ותמיכה לכלל עובדי...

  • Help Desk Team Lead

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Peak Innovation Full time ₪60,000 - ₪80,000 per year

    אנחנו מחפשים ראש/ת צוות תמיכה HELP DESK- הזדמנות מעולה להצטרף לאחד הארגונים המובילים במשקתיאור התפקיד:לחברת IT דרוש/ה ראש/ת צוות תמיכה טכנית פנים ארגונית HELP DESK.התפקיד כולל:ניהול צוות תמיכה בסדר גודל של כ...

  • IT Help Desk

    6 days ago

    Tel Aviv, Tel Aviv, Israel Riverside Full time ₪104,000 - ₪130,878 per year

    For many of us there's that one podcast we never miss, and video content is part of our daily routine, whether it's professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That's exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers,...

  • IT Help Desk

    6 days ago

    Tel Aviv, Tel Aviv, Israel riverside Full time ₪70,000 - ₪120,000 per year

    For many of us there's that one podcast we never miss, and video content is part of our daily routine, whether it's professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That's exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers,...

  • איש/אשת Help Desk

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Prologic Ltd Full time ₪45,000 - ₪60,000 per year

    לארגון ממשלתי בירושלים דרוש/ה איש/אשת Help Desk התפקיד כולל תמיכה בהפעלת מחשב והרשת הארגונית במתן שירות ותמיכה טכנית. שנת ניסיון לפחות כתומך/ת טכני/ת או Helpdesk ידע בתמיכה בסביבת Microsoft, כולל מערכות הפעלה...