IT Help Desk

1 week ago

Tel Aviv, Tel Aviv, Israel Gett Full time ₪120,000 - ₪180,000 per year

Are you ready for your next professional challenge in the high-tech world?

Gett is seeking an experienced and motivated IT Help Desk Specialist to join our global IT team. In this role, you'll support over 400 employees, manage help desk tickets in a fast-paced environment, and contribute to the stability and efficiency of our internal IT operations.

If you're a tech-savvy professional with a passion for service, thrive in a hybrid Windows/Mac environment, and want to work with cutting-edge technologies in a dynamic, people-first company, this opportunity is for you.

Responsibilities:

  • Provide hands-on technical support for hardware, software, systems, and services across the organization.
  • Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person.
  • Troubleshoot and resolve issues in Windows and macOS environments.
  • Manage user accounts and permissions in Microsoft Azure Active Directory.
  • Set up and onboard new employees, including hardware provisioning and system access.
  • Maintain IT asset inventory and ensure hardware/software is up to date.
  • Support MDM platforms (e.g., Intune, Jamf) and enforce security policies.
  • Assist in maintaining network infrastructure, including Wi-Fi, switches, and firewalls.
  • Escalate complex technical issues and follow through until resolution.
  • Document technical procedures, solutions, and user interactions.
  • Deliver excellent customer service and maintain a high level of user satisfaction.
  • Be available for on-call support approximately once every three weeks, as part of the team's shared responsibility for critical issues.

Requirements:

  • 3+ years of hands-on experience in IT support within mid-to-large scale environments (400+ users).
  • Deep knowledge of Microsoft Azure AD, including user management, permissions, roles, and group policies.
  • Proven experience managing employee onboarding and offboarding processes, including hardware/software provisioning, access management, and deprovisioning.
  • Proven knowledge and hands-on experience with SSO (Single Sign-On) solutions and proficiency with MDM platforms such as Intune, Jamf, or similar.
  • Strong experience with Windows and macOS operating systems.
  • Solid understanding of Google Workspace and Microsoft 365 administration.
  • Familiarity with basic networking concepts (e.g. firewalls, switches, routing, Wi-Fi).
  • Experience working with AI-based tools or platforms (e.g. AI assistants, automation bots, AI monitoring tools) – a strong advantage.
  • Scripting or automation knowledge (e.g. Python) – an advantage.
  • Exceptional troubleshooting and multitasking skills with a proactive mindset.
  • Excellent interpersonal and communication skills – both written and verbal.
  • Able to work independently, prioritize effectively, and remain calm under pressure.
  • Relevant IT certifications (e.g. CompTIA, Microsoft, Apple, Cisco) – a plus.
  • Fluent English – verbal and written proficiency is mandatory.

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