Help Desk Specialist

2 days ago

Tel Aviv, Tel Aviv, Israel 4M Analytics Ltd Full time $30,000 - $60,000 per year

Who We Are:

The 4M story is likely one you haven't heard before: We are on a mission to unlock access to the world below us, to do for the world below ground what Google Maps did for the world above. By leveraging cutting-edge technology, we are mapping the subsurface infrastructure to make reliable, real-time utility data accessible to the construction industry - completely transforming a traditional industry. We're a growing startup with 100 employees currently based in Tel Aviv, Israel, and Austin, Texas.

We're seeking a motivated, service-oriented individual to join our team as a Help Desk Support.

This entry-level position is ideal for someone who enjoys helping others, solving problems, and is eager to grow their skills in technology and tech support.

Key Responsibilities:

  • Serve as the first point of contact for technical inquiries - in person, by phone, and through email
  • Provide friendly, professional assistance and ensure every interaction is handled with care and efficiency to both local and U.S. employees, including after-hours assistance as scheduled.
  • Troubleshoot basic computer, printer, and software issues
  • Log, track, and follow up on support tickets to ensure timely resolution
  • Escalate complex technical issues to senior staff when needed
  • Assist with new user setup, onboarding and offboarding, password resets, and basic IT configurations
Requirements
  • Strong communication and interpersonal skills - able to explain technical issues in a clear, friendly way
  • Service-oriented attitude with a focus on providing excellent support
  • Proactive and eager to learn, grow, and succeed in a fast-paced environment and be Proactive
  • Basic understanding of computers, networks, and common software applications
  • Ability to stay organized and handle multiple requests professionally
  • Previous customer service or IT experience is a plus
  • Solid knowledge of Windows and macOS operating systems, and common business software (Microsoft Office, email, browsers, etc.)
  • Proficient in English (verbal & written)

Nice to have:

  • Familiarity with help desk or ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk)
  • Basic IT certifications such as CompTIA A+ or related coursework
  • Familiarity with MDM systems (e.g. Intune, JAMF, JumpCloud)

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