Technical Support CENTER MANAGER
2 weeks ago
היי :)
אני מגייסת לחברה באיזור אשדוד מנהל/ת מוקד בתחום המחשוב/HELP DESK
מה התפקיד כולל?
ניהול וטיפול בפניות טכניות במערכת ממוחשבת, כולל קליטה, ניתוב, מעקב וסגירה. הפקת וניתוח דוחות, טיפול בתקלות חוזרות ויישום שיפורים. מתן מענה מקצועי בפניות מורכבות, עבודה מול ממשקים פנים-ארגוניים. הובלת צוות נציגים, כולל גיוס, הכשרה, חניכה וניהול משמרות.
מה אני מחפשת?
ניסיון קודם לפחות שנה בניהול מוקד תמיכה טכנית -חובה
ניסיון בתחום המחשוב -חובה
ניסיון בניהול צוות עובדים -חובה
יכולת ניתוח נתונים והפקת דוחות -יתרון
שליטה מלאה בתוכנות אופיס
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